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Help Desk Support Courses in Newcastle

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • -0.590 AI Exposure: Low

      This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.

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  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Newcastle?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Newcastle

The following providers offer Help Desk Support courses in Newcastle, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to enhance your career in the IT sector, enrolling in Help Desk Support courses in Newcastle can be an invaluable step. These courses are designed to equip you with the specific skills required for thriving in a Help Desk Support role. With nine different options available in the Newcastle area from reputable training providers, you will find a course that suits your aspirations and schedule. These courses not only cover essential support techniques but also prepare you for various related job roles such as an IT Support Officer or Service Desk Analyst, which are integral to maintaining robust IT services.

By pursuing Help Desk Support courses, individuals can deepen their understanding of the Information Technology landscape, particularly the Information Technology courses that are essential for developing a comprehensive skill set. Newcastle's business landscape increasingly relies on competent IT professionals who can manage and troubleshoot technical issues efficiently. Graduates from these courses frequently find opportunities in various roles such as IT Manager or Network Administrator, ensuring they effectively contribute to their organisations’ success.

As you explore the range of courses available, keep in mind that Help Desk Support is often the gateway to more advanced positions within the IT field. Individuals with experience in Help Desk Support can transition to roles such as Cloud Engineer or IT Operations Manager, capitalising on their foundational knowledge. By enrolling in Help Desk Support courses in Newcastle, students are investing in their future, preparing themselves for the ever-evolving dynamic of the technology industry.

Moreover, the growing need for trained professionals means that completing Help Desk Support courses can significantly improve your employment prospects. Whether you're interested in technical roles such as Network Engineer or strategy-focused positions such as Chief Technology Officer (CTO), the skills learned in Newcastle’s courses provide a strong foundation. With dedicated support from top training providers, students can elevate their capabilities, thus setting themselves up for long-term success in their IT careers.