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Help Desk Support Courses in Northern Territory

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Northern Territory?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Northern Territory

The following providers offer Help Desk Support courses in Northern Territory.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Embarking on a career in IT can be an exciting journey, especially when exploring the diverse opportunities available through Help Desk Support courses in Northern Territory. With a total of nine courses offered in this field, aspiring professionals can choose from beginner options, such as the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120, to advanced qualifications like the Certificate IV in Information Technology (Systems Administration Support) ICT40120. These courses are designed to equip learners with the essential skills needed to thrive in technical support roles.

For those new to the field, the beginner courses, including courses focused on Cyber Security Awareness and Cloud Computing, provide an excellent foundation for launching a successful career. Completing these Help Desk Support courses in Northern Territory can lead to various career paths such as an IT Support Officer or a Service Desk Analyst. Each role plays a crucial part in ensuring efficient IT operations, making their availability in the region particularly beneficial for both local businesses and learners.

As learners advance in their IT knowledge, pursuing specialised courses like the Certificate IV in Information Technology (Cloud Computing) ICT40120 becomes essential. Experienced learners can significantly broaden their expertise through these advanced programs, paving the way for positions such as a Cloud Engineer or an IT Operations Manager. The knowledge gained through these Help Desk Support courses in Northern Territory positions graduates to succeed in the rapidly growing IT landscape.

With Northern Territory steadily embracing advances in technology, the relevance of Help Desk Support is more significant than ever. Exploring various related fields such as Information Technology and IT Support offers a comprehensive understanding of the IT sector. Enrol in these impactful courses today to unlock a future filled with opportunities, whether aiming to become a Manager in IT or even an IT Director. Start shaping your career in the thriving Northern Territory IT environment with the right qualifications!

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