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Help Desk Support Courses in Darwin

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Darwin?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Darwin

The following providers offer Help Desk Support courses in Darwin, Northern Territory.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to start a career in the Help Desk Support sector, Darwin offers a range of courses tailored to both beginners and experienced learners. With 9 Help Desk Support courses available, you can find the perfect fit for your interests and skill level. For those starting out, consider the Certificate III in Information Technology ICT30120, which provides foundational IT skills, or the Certificate III in Business (Customer Engagement) BSB30120, designed to equip you with essential customer service competencies. Other beginner options include the Certificate III in Information Technology (Programming) ICT30120 and the Entry to Tech Skill Set ICTSS00109.

For those with prior experience, advanced Help Desk Support courses in Darwin, like the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120, can help you upgrade your skills and advance your career. Additionally, consider the Certificate IV in Information Technology (Cloud Computing) ICT40120, which covers vital areas of cloud technology, an increasingly important aspect of IT support roles.

Darwin's vibrant tech scene is rapidly growing, making it an ideal location for those seeking Help Desk Support courses. With both vocational education and training options, as well as shorter courses, you have the flexibility to choose a programme that suits your schedule. Whether you're new to the industry or looking to further your qualifications, exploring the variety of Help Desk Support courses in Darwin will lead you on the path toward a rewarding career in IT support.