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Retention Specialist Courses in Maitland

A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
      • SA
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

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Common questions

In Australia, a full time Retention Specialist generally earns $1,440 per week ($74,880 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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In Australia, the number of people employed in this role is expected to remain stable in coming years. There are currently 229,500 people working in this industry and many of them work as a Retention Specialist. Retention Specialists may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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If you’re interested in a career as a Retention Specialist, consider enrolling in a Certificate II in Workplace Skills. This course will develop your communication and interpersonal skills and prepare you to use a range of business software and technologies. You’ll cover topics including customer service, teamwork and problem solving.

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Further reading

What can you do with a Certificate III in Retail?

13th October 2020

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10th November 2023

Retention Specialist careers

If you're looking to enhance your career in the field of customer engagement, consider enrolling in Retention Specialist courses in Maitland. These courses provide you with the crucial skills needed to excel as a Retention Specialist, where your role will be instrumental in building lasting relationships with customers and ensuring satisfaction. Located in the heart of Maitland, you will have access to local training providers who are recognised industry leaders, offering you the best education and qualifications to thrive in this competitive field.

A Retention Specialist's career opens doors to various job roles that might pique your interest, such as Customer Relationship Manager or Customer Service Manager. In addition, the skills you acquire can lead to opportunities as a Service Delivery Manager or an Account Manager. With the growing demand for professionals adept in customer engagement and retention, obtaining the right qualifications through these courses will significantly boost your employability and advancement in your chosen career.

Explore the broader field of Business courses or hone in on Customer Engagement to further strengthen your expertise. By completing the Retention Specialist courses in Maitland, you not only prepare for exciting roles like Customer Experience Manager and Partnerships Manager, but also position yourself as an essential asset in any business. Don't hesitate to take the first step towards a fulfilling career in customer retention and engagement today!