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A Shift Manager oversees operations at a bar, restaurant or dining venue. You’ll supervise a team of staff during a particular shift and make sure the facility is running smoothly. Shift Managers deal with any issues that arise and ensure customers are being looked after. You might take bookings over the phone, check supplies are available when needed and attend to any special functions taking place.
Shift Managers must be highly organised and able to handle several tasks at one time. It’s important you can work well in busy periods and must show strong leadership with your team. Shift Managers should have strong customer service skills and must be able to communicate well. You’ll often have to work irregular hours such as nights, weekends and holidays.
There are 3 courses available for people who want to become a Shift Manager.
Possible job outcomes:
Want a supervisor’s role in the hospitality industry? How about enrolling in the SIT40422 Certificate IV in Hospitality? This nationally recognised qualification will develop your skills in leadership, communications, and customer services and qualifies you for departmental roles in hotels, clubs, restaurants, and casinos. The course offers specialist electives to support your career interests. Choose from: food and beverage, front office and portering, events, food safety, gaming, kitchen operations, computer operations and ICT, stock and cellar operations, security, office skills, and more. Enquire now for the full list of study units, elective choices (and their availability), and training providers who offer this qualification..
Average duration: 18 months.
Level-up your career in the hospitality industry with the SIT60322 Advanced Diploma of Hospitality Management. With this high-end diploma you could work as a hotel, club, or resort manager and you’ll gain the confidence and communication skills to manage large work teams and organisational finances. The course covers: business planning, customer service management, work health and safety management, venue compliance, and marketing. Choose specialist electives in operations, food safety, gaming, food and beverage, accommodation services, and business administration. Enquire now for the full list of entry requirements, specialist elective choices (and their availability) as well as upcoming enrolment dates..
Average duration: 24 months.
Get the skills you need to manage your department (or even the whole venue) with the SIT50422 Diploma of Hospitality Management. This nationally recognised qualification will give you a more sophisticated knowledge of the hospitality industry in Australia and develop your skills in leadership, communication, and business administration. The course covers: customer service management, budgeting and financial management, rostering, risk management and compliance. Choose additional electives to support your carer in commercial cookery, food and beverage, gaming, Asian cooking, accommodation services, or back of house. Enquire now for the full list of entry requirements, hospitality management career outcomes, and upcoming enrolment opportunities in your area..
Average duration: 12 months.
In Australia, a full time Shift Manager generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a strong increase in worker numbers in this profession over the last five years. There are currently 69,400 people employed in this industry in Australia and many of them specialise as a Shift Manager. Shift Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate IV in Hospitality is an ideal qualification if you’re planning a career as a Shift Manager. You’ll develop the skills to take on a supervisory role in the hospitality industry with topics including customer service, venue hygiene and team leadership. A Diploma of Hospitality Management or a Diploma of Hospitality Management (Food and Beverage) may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within hospitality. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Hospitality
Bar Attendant
$865 weekly pay
Barista
Cafe Attendant
Night Auditor
$1,050 weekly pay
Waiter
Bar Manager
Duty Manager
Food and Beverage Supervisor
Food Safety Supervisor
Restaurant Supervisor
$1,150 weekly pay
Rooms Division Manager
$1,440 weekly pay
Shift Manager
Venue Manager
$1,400 weekly pay
Learn more about Shift Manager courses in your area.