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A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any problems that arise. Customer Success Managers aim to develop strong working relationships with customers and encourage client loyalty. You might monitor customer feedback and address issues of concern.
Customer Success Managers should have strong interpersonal skills and be excellent communicators. It’s important you can liaise with people from a range of backgrounds and you’ll need to be a good problem solver. Customer Success Managers must have good analytical skills and be able to manage their time well.
There is one course available for people who want to become a Customer Success Manager.
Possible job outcomes:
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .
Average duration: 6 months.
In Australia, a full time Customer Success Manager generally earns $1,730 per week ($89,960 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry is expected to remain stable in coming years. There are currently 229,500 people employed in this field in Australia and many of them specialise as a Customer Success Manager. Customer Success Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Customer Success Manager, consider enrolling in a Bachelor of Commerce. This course will prepare you for a range of corporate roles and cover topics including economic principles, business analytics, commercial law and professional practice. You’ll be able to specialise in an area of interest such as accounting, economics, innovation, marketing, business law, human resources or banking.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within sales. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Sales
Sales Consultant
$960 weekly pay
Telemarketer
$1,050 weekly pay
Business Development Manager
$1,650 weekly pay
ICT Sales Assistant
$1,250 weekly pay
Sales Analyst
Sales Manager
Sales Representative
$1,400 weekly pay
Account Executive
$1,630 weekly pay
Business Development Executive
Customer Success Manager
$1,730 weekly pay
Presales Consultant
$1,920 weekly pay
Learn more about Customer Success Manager courses in your area.