Patient Liaison Officer Courses
A Patient Liaison Officer supports patients by providing information, addressing concerns, connecting them with services, and ensuring smooth communication in healthcare.
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AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Patient Liaison Officer
Get qualified to work as a Patient Liaison Officer with a course recognised across Australia. Speak to a training provider to learn more.
HLT57715
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
The Diploma of Practice Management is suitable for students seeking careers managing the operation of small to medium-sized health practices or dental clinics. Students gain a range of skills in health systems such as infection control, understanding medical terminology and health accounts billing. However students also learn a broad range of business skills in customer service, risk management, budgeting, finance and HRM.
Career opportunities
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
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HLT37315
Duration
3 months - 18 months
Study mode
Blended, On Campus, Online, Traineeship
A Certificate III in Health Administration is suitable for students already working as medical receptionists, admissions clerk or wards clerks or individuals seeking roles in hospitals, community health centres or private practices. Students will gain skills important skills including understanding and applying medical terminology, following organisational infection prevention and control procedures as well as working with a diverse range of people.
Career opportunities
Duration
3 months - 18 months
Study mode
Blended, On Campus, Online, Traineeship
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HLT47315
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
A Certificate IV in Health Administration is suitable for individuals who work in a senior operational role or lead a team in health administration. Students will learn how to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. Students will also gain leaderships skills in managing teams, human resources and recruitment.
Career opportunities
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
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HLT20113
Become an Aboriginal Health support worker with the HLT20113 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care. This nationally recognised qualification introduces you to the Australian Health System and teaches you how to provide health information and support to ATSI peoples as they access health services. Choose electives that align with your actual job role: drug and alcohol, undertaking basic health assessments, admin and computing skills, nutrition and lifestyle programs...
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Common questions
How much does a Patient Liaison Officer earn?
In Australia, a full time Patient Liaison Officer generally earns $1,250 per week ($$65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Patient Liaison Officer?
This industry has seen an increase in employment numbers over the last five years. There are currently 12,400 people working in this field in Australia and many of them specialise as a Patient Liaison Officer. Patient Liaison Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Patient Liaison Officer?
If you’re interested in a career as a Patient Liaison Officer, consider enrolling in a Certificate III in Health Administration. This course looks at topics such as understanding medical terminology and following infection control procedures. You could also consider a Certificate IV in Health Administration.
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Healthcare and medicine are growing sectors, and demand is high for working professionals in these areas. Browse accredited health courses and health qualifications.
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Begin a rewarding career in Aboriginal health care, improving the health and wellbeing of Aboriginal and Torres Strait Islander peoples.
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Allied health training is designed for students looking for careers supporting physiotherapists, occupational therapists, radiographers and other health professionals.
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Learn more about human physiology while empowering your patients to contribute to their own wellbeing through better nutrition, spiritual practices, and lifestyle choices.
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More information
A Patient Liaison Officer provides support to patients during treatment in a hospital or healthcare facility. You might provide them with information, connect them with other support services or help them access anything else they may need. Patient Liaison Officers might also address any concerns or complaints patients have.
Patient Liaison Officers should have excellent people skills and be able to communicate well with patients and their families. You’ll need to be able to listen to their concerns and understand their individual circumstances. Patient Liaison Officers should have a strong knowledge of hospital policies and be able to follow correct procedures. It’s important that you can work as part of a team and manage your time well.
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