National Skills
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)Not currently employed?
Contact a Group Training Organisation (GTO) such as MEGT, Apprenticeship Support Australia, or MAS National for guidance and placement opportunities .
This qualification provides you with the required skills and knowledge to perform a Customer Service job role.
This may include a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. This possibly involves using some discretion, judgment and relevant theoretical knowledge.
This could include providing technical advice and support to a team.
Delivery mode
National Skills offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About National Skills
National Skills Pty Ltd is based in QLD, providing quality services to a number of our clients across Australia.
Our senior trainers each have well over 35 years experience in the construction industry and have been providing training and assessments in the VET sector for well over 15 years.
Our trainers and assessors are prepared to travel anywhere in Australia if required. Distance is no barrier when it comes to you getting qualified.
