Courses for beginners
There are no courses available in Australian Capital Territory Australian Capital Territory for beginner learners with no prior experience or qualifications.
Courses for experienced learners
There are 3 courses available in Australian Capital Territory Australian Capital Territory for experienced learners with prior experience or qualifications.
FNS41820
Certificate IV in Financial Services
Blended, Online
12 months
$1,745 - $2,495
- There are no mandated entry requirements.
Master of Business Administration (Marketing)
Online
18 months
$46,680 - $58,200
- There are no mandated entry requirements.
Graduate Certificate in Professional Practice
Online
6 - 12 months
$13,296
- There are no mandated entry requirements.
Key questions
How can I become a customer relationship manager?
To become a customer relationship manager in Australian Capital Territory, you may want to consider completing the Certified Salesforce Professional (Administrator). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Australian Capital Territory?
You can train to become a customer relationship manager by completing a qualification with Lumify Learn. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Australian Capital Territory area that provide customer relationship manager training. The closest campus is 240km away from the center of Australian Capital Territory. You can also study a customer relationship manager course through online learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer relationship manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
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$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
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Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer relationship manager courses in Australian Capital Territory
For individuals aspiring to excel in the dynamic field of customer relations, a strong foundation in Customer Relationship Manager courses in Australian Capital Territory is essential. The ACT offers a variety of vocational and higher education courses designed for those with prior experience in the industry. Noteworthy options include the Certificate IV in Financial Services, which equips learners with advanced financial skills, and the Master of Business Administration (Marketing), providing strategic insights into customer engagement and relationship-building. Additionally, the Graduate Certificate in Professional Practice offers further education to enhance consultancy skills within the customer relationship landscape.
As the demand for skilled customer relationship professionals continues to grow, exploring business courses and customer engagement studies can provide invaluable insights into best practices and emerging trends in the industry. By enrolling in Customer Relationship Manager courses in Australian Capital Territory, learners can also pave their way to various related job opportunities, such as becoming a Customer Service Representative or a Customer Service Officer. These roles require strong interpersonal skills and a customer-centric approach, both of which are developed through comprehensive training and education.
Advanced academic pathways, such as the Master of Business Administration (Marketing), not only elevate professional status but also equip individuals with leadership skills required for senior roles like Customer Service Manager and Account Manager. By participating in skilled training, you ensure that you remain competitive in the evolving job market in the ACT, while preparing for positions such as Retention Specialist and Account Executive, which play vital roles in maintaining client relationships.
In addition to formal education, it's beneficial to engage with courses and resources that offer practical experience. Training in ACT can introduce professionals to roles such as Engagement Manager, Client Services Officer, and Partnerships Manager, where the application of learned theories in real-world scenarios is paramount. By investing in Customer Relationship Manager courses in Australian Capital Territory, you unlock a wealth of career advancement opportunities and position yourself at the forefront of the customer experience industry.
Further reading
Most popular retail courses
21st July 2022
