Courses for beginners
There are 4 courses available in Australian Capital Territory Australian Capital Territory for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business (Customer Engagement)
On Campus, Online, Traineeship
12 - 18 months
$1,580 - $5,930
- There are no mandated entry requirements.
+ 2 more
SIR30316
Certificate III in Business to Business Sales
Online, Traineeship
12 - 18 months
$2,700
- There are no mandated entry requirements.
SIR30216
Certificate III in Retail (Customer Relationships Skill Set)
Traineeship
2 months
Unavailable
- There are no mandated entry requirements.
Alffie
CHC32015
Certificate III in Community Services (First Point of Contact)
Traineeship
2 months
Unavailable
- There are no mandated entry requirements.
Alffie
Courses for experienced learners
There are 6 courses available in Australian Capital Territory Australian Capital Territory for experienced learners with prior experience or qualifications.
CHC41115
Certificate IV in Employment Services
Blended, On Campus, Online, Traineeship
12 - 24 months
$3,082 - $5,500
- There are no mandated entry requirements.
Bachelor of Business
On Campus, Online
36 months
$55,200
- There are no mandated entry requirements.
Business Consultant
Business Services Manager
Business Specialist
+ 14 more
Change And Communications Manager
Management Consultant
General Manager
Head of Digital Strategy Transformation
Innovation Strategist
Art Dealer
Partnerships Manager
Operations Analyst
Strategy Manager
Inventory Planner
Business Process Analyst
Client Services Officer
Investment Banking Analyst
Company Director
Alphacrucis University College
CHC51122
Diploma of Financial Counselling
Online
6 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB50520
Diploma of Library and Information Services
Blended
18 months
Unavailable
- There are no mandated entry requirements.
North Metropolitan TAFE
FNS60920
Advanced Diploma of Paraplanning
Online
18 - 24 months
$1,299
- There are no mandated entry requirements.
Key questions
How can I become a client services officer?
To become a client services officer in Australian Capital Territory, you may want to consider completing the Certificate III in Business (Customer Engagement). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Australian Capital Territory?
You can train to become a client services officer by completing a qualification with National Skills or Alffie. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Australian Capital Territory area that provide client services officer training. The closest campus is 150km away from the center of Australian Capital Territory. You can also study a client services officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the client services officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about client services officer courses in Australian Capital Territory
If you're considering a career as a Client Services Officer in the Australian Capital Territory, there are numerous courses available to help you get started or advance your skills. With a selection of Client Services Officer courses in Australian Capital Territory, learners can choose from both beginner and advanced options. Popular beginner courses such as the Certificate III in Business to Business Sales SIR30316 and the Certificate III in Business (Customer Engagement) BSB30120 provide foundational skills essential for those new to the field. For those with prior experience, advanced offerings like the Diploma of Community Services CHC52021 can help you elevate your career.
Several reputable training providers in the ACT, including Unity College Australia, offer specialised training tailored to career aspirations in the client services sector. With 11 courses listed in the region, there’s ample opportunity for those eager to embark on a fulfilling career path. Besides the Client Services Officer roles, exploring related job opportunities such as Customer Relationship Manager or Customer Experience Manager can expand your professional horizons and lead to promising career trajectories.
The Client Services Officer career intersects with various fields of study, among them Business courses and Customer Engagement. By enrolling in one of the Client Services Officer courses in Australian Capital Territory, you're not just investing in your education but also in your future. The right training equips you with the skills and confidence to thrive in roles such as Customer Service Officer or Account Manager, setting you on the path to success in the vibrant landscape of customer services.
Further reading
How to start a career in Legal Services
17th June 2021
