Courses for beginners
There are no courses available in Wollongong New South Wales for beginner learners with no prior experience or qualifications.
Courses for experienced learners
There are 5 courses available in Wollongong New South Wales for experienced learners with prior experience or qualifications.
FNS41820
Certificate IV in Financial Services
Blended, On Campus, Online
12 months
$1,745 - $2,495
- There are no mandated entry requirements.
FNS50922
Diploma of Banking Services Management
Blended
18 months
Unavailable
- There are no mandated entry requirements.
Western Sydney College
Master of Business Administration (Marketing)
On Campus, Online
18 - 24 months
$46,680 - $63,504
- There are no mandated entry requirements.
Graduate Certificate in Professional Practice
Online
6 - 12 months
$13,296
- There are no mandated entry requirements.
Bachelor of Resort and Hotel Management
On Campus
48 months
$47,320
- There are no mandated entry requirements.
William Angliss Institute
Key questions
How can I become a customer relationship manager?
To become a customer relationship manager in Wollongong, you may want to consider completing the Certified Salesforce Professional (Administrator). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Wollongong?
You can train to become a customer relationship manager by completing a qualification with Lumify Learn. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Wollongong area that provide customer relationship manager training. The closest campus is 64km away from the center of Wollongong. You can also study a customer relationship manager course through online learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer relationship manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer relationship manager courses in Wollongong
Discover a range of tailored Customer Relationship Manager courses in Wollongong, designed for individuals aiming to advance their careers in the customer service sector. With four distinct courses available, aspiring professionals will find advanced training options suited to their experience levels. Whether you're looking to enhance your expertise or step into a managerial position, Wollongong offers a wealth of educational opportunities.
Among the popular qualifications is the Certificate IV in Financial Services (FNS41820), delivered by TAFE NSW. This course equips learners with the necessary skills to excel in financial services while fostering a strong understanding of customer relationship management. If you're aiming for a higher-level qualification, consider the Master of Business Administration (Marketing) offered by Western Sydney University, where you can deepen your marketing and business development skills.
In addition to the customer relationship manager courses, there are numerous related job roles that might align with your career aspirations. For instance, positions such as a Customer Service Representative, Customer Service Officer, and Customer Service Manager can all be viable options post-training. Alternatively, roles like Account Manager and Retention Specialist are also popular among graduates of these courses.
For those seeking further advancement, courses such as the Diploma of Banking Services Management (FNS50922) and the Graduate Certificate in Professional Practice provide intermediate pathways to managerial roles. Understanding these qualifications can be crucial when considering upward mobility in a competitive job market.
With the growing demand for skilled customer relationship managers in Wollongong, investing in your education through the right Customer Relationship Manager courses in Wollongong is an essential step towards achieving your career goals. Don't forget to explore opportunities in related fields, such as Account Executive and Customer Experience Manager, to broaden your employment prospects. Equip yourself with the necessary skills and knowledge to thrive in the dynamic environment of customer relationship management today!
Further reading
Most popular retail courses
21st July 2022
