This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersHow do I become a Customer Service Officer in Wollongong?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Wollongong
The following providers offer Customer Service Officer courses in Wollongong, New South Wales.
MCI Institute
91088
1
Upskilled
40374
2
Williams Business College
41316
1
River Oak College
46425
1
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
4
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
Australia Learning Institute
41429
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
St George & Sutherland Community College
7091
1
Kiama Community College
90087
1
Vital Training Solutions
91618
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- 10728NAT Certificate II in Spoken and Written English
- FNS20120 Certificate II in Financial Services
- TLIE2007 Use communications systems
- SIR30316 Certificate III in Business to Business Sales
- SITHGAM023 Attend Gaming Machines
- BSBOPS305 Process Customer Complaints
- BSBSS00107 Marketing and Communication Foundations Skill Set
- SITSS00088 Online Engagement for Small Business
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- 22646VIC Certificate IV in EAL (Further Study)
- LGA30120 Certificate III in Local Government
- SITXFIN007 Process Financial Transactions
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- PSPGEN100 Manage Conflict
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- SITXCCS014 Provide Service to Customers
- LGA30120 Certificate III in Local Government (Leadership & Management)
- BSBOPS404 Implement Customer Service Strategies
- LGA50120 Diploma of Local Government (Rates)
- 11040NAT Certificate III in Career Advancement
- PSPETH009 Maintain and Enhance Confidence in Public Service
- ICT20120 Certificate II in Applied Digital Technologies
- LGA30120 Certificate III in Local Government (Rates)
- 10856NAT Certificate IV in English Proficiency
- FWP20616 Certificate II in Timber Merchandising
Customer Service Officer careers
Enhance your career prospects by enrolling in one of the many Customer Service Officer courses in Wollongong. With 20 courses available in the area, including various beginner options such as the Certificate III in Business and the Certificate III in Community Pharmacy, you are bound to find a program that suits your needs. Many of these courses, offered by reputable local training providers like CTIC and The Pharmacy Guild of Australia, cater to individuals with no prior qualifications, equipping you with essential skills for the customer service industry.
For those seeking to advance their expertise, consider the popular advanced option, Certificate IV in Local Government. The diverse offerings in the Wollongong region make it easier than ever to gain qualifications that lead to lucrative career paths. As a graduate, you may find yourself well-prepared for positions such as a Customer Service Representative or a Account Manager. These careers not only provide opportunities for personal growth but also contribute significantly to enhancing customer engagement within businesses.
Exploring related fields such as Customer Engagement allows you to broaden your understanding and skills further, making you an asset in various sectors. With the support of training institutes like Kiama Community College and TAFE NSW, you can confidently embark on a rewarding career as a Customer Experience Manager or a Client Services Officer. The local education offerings ensure that all students can acquire the skills needed for success in the dynamic field of customer service.
