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Common questions
In Australia, a full time Retention Specialist generally earns $1,440 per week ($74,880 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
In Australia, the number of people employed in this role is expected to remain stable in coming years. There are currently 229,500 people working in this industry and many of them work as a Retention Specialist. Retention Specialists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’re interested in a career as a Retention Specialist, consider enrolling in a Certificate II in Workplace Skills. This course will develop your communication and interpersonal skills and prepare you to use a range of business software and technologies. You’ll cover topics including customer service, teamwork and problem solving.
Courses.com.au Team
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If you're looking to advance your career in the thriving field of customer relations, exploring Retention Specialist courses in Sunbury is an excellent starting point. These courses provide comprehensive training designed to equip you with the skills needed to excel in retention strategies, helping businesses improve customer loyalty and satisfaction. Sunbury, a vibrant part of Greater Melbourne, offers an ideal environment for developing your expertise in this ever-evolving sector.
Upon completing your training, you may also consider related job roles that can complement your skills as a Retention Specialist. Positions such as a Customer Relationship Manager, Customer Experience Manager, or Service Delivery Manager are highly regarded in various industries. Each of these career paths requires a solid understanding of customer needs, reinforcing the vital training you will receive through specialised courses available in Sunbury.
Beyond technical skills, the role of a Retention Specialist often involves engaging directly with customers, making soft skills just as important. With customer engagement being a central theme in today's business landscape, exploring Customer Engagement courses will further prepare you for success. Whether you aim to become a Customer Service Representative or an Account Manager, the knowledge gained from these courses will be invaluable.
Enrolling in Retention Specialist courses in Sunbury opens doors to a variety of career opportunities, including positions like Customer Service Officer, Customer Service Manager, and even an Account Executive. With the right training, you'll be prepared to make a significant impact in the field of customer retention, ensuring you contribute positively to the organisations you work with in the Sunbury region and beyond.
