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Service Desk Analyst Courses in Geelong

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Geelong?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

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Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

Are you looking to kick-start your career in the information technology sector? Our comprehensive list of Service Desk Analyst courses in Geelong offers a wide range of options tailored for both beginners and experienced learners. Whether you are just starting out or looking to enhance your skills, there are many accredited courses available to help you achieve your professional goals right here in Geelong, 3220 Australia.

For those new to the field, there are Certificate III in Information Technology ICT30120 and the Certificate III in Information Technology (Basic Cyber Security Awareness), both perfect for gaining foundational skills. Additionally, you might consider the Entry to Tech Skill Set ICTSS00109 or the Certificate III in Information Technology (Basic Cloud Computing) as they cover essential topics that will prepare you for a role as a Service Desk Analyst.

If you're an experienced learner looking to advance your career, you can explore options such as the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220. These courses not only build upon your existing knowledge but also equip you with the advanced skills needed to thrive in various IT roles, including that of a Service Desk Analyst. The Certificate IV in Information Technology (Cloud Computing) is another excellent choice for those interested in modern cloud solutions.

Local training providers such as Milestones International College and UIA offer quality education and training, ensuring that you receive the relevant skills and knowledge to excel in your career. Ridge International College is also a trusted provider in the Geelong area, making it easier than ever to find a nearby course that fits your needs.

IT Support Officer, Cloud Engineer, or even a pathway toward higher management roles like IT Manager or IT Director. The skills you acquire through the Service Desk Analyst courses in Geelong can open doors to a successful career in the thriving IT industry.