This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersHow do I become a Service Desk Analyst in Perth?
Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Perth
The following providers offer Service Desk Analyst courses in Perth, Western Australia.
Upskilled
40374
4
MCI Institute
91088
1
Lumify Learn
45994
3
Academy IT
40358
1
Australian College of Business and Training
40493
1
Highgate International College
45710
1
Sydney School of Business and Technology
90438
1
Sydney Metro College
41204
1
Skyline International College
45233
1
Canberra College of Management and Technology
45648
1
Australian Academy of Advanced Skills
45240
1
Harbour City College
41502
1
Common questions
In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Courses.com.au Team
Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Courses.com.au Team
Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.
Courses.com.au Team
Related career opportunities
Browse occupations related to Service Desk Analyst
Further reading
What Skills Does a Data Analyst Need?
25th November 2022
Career Spotlight: Computer Network Professionals
26th November 2019All service desk analyst courses
- ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness)
- ICT60220 Advanced Diploma of Information Technology
- ICT30120 Certificate III in Information Technology
- ICT40120 Certificate IV in Information Technology (Cloud Computing)
- ICT40120 Certificate IV in Information Technology (Cyber Security Incident Response)
Service Desk Analyst careers
For those looking to start a career in the IT sector, the Service Desk Analyst courses in Perth offer a comprehensive pathway to developing essential skills. Whether you are a complete beginner or have some experience in IT, there are suitable courses available for all levels. For instance, the Certificate III in Information Technology ICT30120 and the Certificate III in Information Technology (Basic Cyber Security Awareness) are excellent entry points for those without prior qualifications. These courses equip learners with the foundational knowledge required to excel in various roles, including IT Support and Help Desk Support.
As individuals progress in their careers, advance training becomes essential. The Perth area offers several qualifications, such as the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220, designed for experienced learners seeking to deepen their expertise. Institutions like South Metropolitan TAFE and HIC offer these valuable courses, ensuring that learners receive high-quality education and training to meet industry standards.
Completing a Service Desk Analyst course in Perth can lead to numerous promising job opportunities. Graduates may explore various roles, such as an IT Support Officer, Cloud Engineer, or even move up to positions like Network Manager or IT Manager. The skills you acquire in these courses align with job roles in areas like IT Support and IT Networks and System Administration, paving the way for a successful career in the fast-paced world of technology.
