Service Desk Analyst Courses in Townsville
Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.
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How do I become a Service Desk Analyst in Queensland
Get qualified to work as a Service Desk Analyst in Townsville with a course recognised across Australia. Speak to a training provider to learn more.
ICT30120
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, RPL, Traineeship
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team.
Enquire now for the full list of study units, elective streams, and upcoming enrolment dates.
Career opportunities
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, RPL, Traineeship
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ICT40120
Duration
6 months - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, Traineeship
The nationally recognised ICT40120 Certificate IV in Information Technology qualifies you for work as an ICT support technician in Australia and abroad. It’s a comprehensive course that covers critical aspects of cyber security, networking and ICT industry best practices — while gaining intermediate skills in C#, SQL, XML, HTML, JSON and JavaScript.
Enquire now for the full list of study units, vendor certifications, and your eligibility for subsidised training.
Career opportunities
Duration
6 months - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, Traineeship
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ICT60220
Duration
4 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
Seeking an IT leadership role? How about the ICT60220 - Advanced Diploma of Information Technology to level-up your career? This high-end diploma will help you develop an IT management skillset including critical thinking, complex problem solving, client relations, team leadership, ethics, privacy, cybersecurity awareness, business analysis. You’ll also gain advanced technical skills in any of the following interest areas: cloud computing, cyber security, application software development, project manageme...
Career opportunities
Duration
4 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
Find a provider
ICT30120
The ICT30120 Certificate III in Information Technology (Basic Cloud Computing) gives you the skills you need to a join an ICT department or support team. This nationally recognised qualification introduces you to the ICT career path and will develop your coding, communication, and critical thinking skills. The course covers: introductory programming, IT ethics and privacy, cyber security awareness, working with clients, characteristics of cloud computing solutions, configuring cloud-based services. Enquir...
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Course providers
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