Tour Advisor Courses

Need to level-up your customer services skills but don’t have time for a full qualification? How about taking the SITSS00077 Customer Service Management skillset? It’s a micro-set of three customer service training units and an official part of the government regulated Tourism, Travel and Hospitality Training Package. Competencies include: developing customer relationships, dealing with customer complaints, responding to difficult situations with customers, resolving conflict, developing customer service policies and procedures, managing service delivery. Enquire now for entry requirements, graduation competencies, and upcoming course enrolment opportunities in your region..

Would you like a senior role at a travel agency or call centre — or even leading tour groups at different tourist attractions around Australia? With the SIT40122 Certificate IV in Travel and Tourism you can specialise in either travel sales and bookings or tourism delivery, and you’ll also gain skills in leadership, customer service, and cultural awareness. Competencies include: building professional knowledge of the travel and tourism industry, providing outstanding customer experiences, managing conflict, monitoring and interpreting sales data, communicating with clients and customers. Enquire now for the full list of entry requirements, specialist electives (and their availability), and upcoming opportunities for enrolment in your area..

Get a job in the tourism industry with the SIT20122 Certificate II in Tourism. This nationally recognised qualification opens the door to a range of employment opportunities in events and functions, museums, tourist offices, theme parks, resorts and holiday parks. The course covers: workplace safety and communication, interacting with customers, providing tourist and travel information to customers, and retail skills. Choose electives that support specific job outcomes: ride operator, retail sales, event reception, museum attendant, and more. Enquire now for the full list of speciality electives (and their availability) and enrolment openings near you..

Get a job at cultural heritage sites with the SIT10122 Certificate I in Tourism (Australian Indigenous Culture). This entry-level qualification will develop your knowledge of Australian indigenous culture and will give you the skills to sell gifts and souvenirs to customers, carry out basic cleaning of the premises (and equipment), and use basic digital technologies . The course also covers: worksite communication, on-the-job safety, assisting customers, presenting basic information about indigenous culture, and more. Enquire now for the full list of study units, tourism job outcomes, and upcoming enrolment dates..

Take your outgoing, bubbly personality to the next level by enrolling in the SIT30322 Certificate III in Guiding? Not only will you fine tune your communication and customers service skills, but you’ll be qualified to work as a tour guide. How amazing is that? Here’s few things you’ll learn: working as a tour guide, developing and maintaining regional knowledge, social and cultural sensitivity, hazard identification and risk control, developing specialist knowledge of Australian plants and animals. Enquire now for the full list of study units, entry requirements, and training providers near you that deliver this course..