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Customer Service Manager Courses in Lismore

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

How do I become a Customer Service Manager in Lismore?

Get qualified to work as a Customer Service Manager with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Manager generally earns $1,800 per week ($93,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 34,300 Customer Service Managers employed in Australia right now, and several thousand jobs are expected to open up over the next 5 years. Customer Service Managers often have their own private businesses but are also employed by corporate enterprises, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Manager you’ll need outstanding interpersonal skills and a Diploma of Customer Engagement (or similar qualification). This course takes 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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Further reading

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18th August 2020

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Customer Service Manager careers

If you're looking to kickstart your career in the customer service industry, then the Customer Service Manager courses in Lismore are the perfect place to begin. With a range of options available, aspiring professionals can enhance their skills and knowledge through various training programs delivered by renowned providers such as Educare College, PST, and Bond University, which offers a prestigious Bachelor of Business (Management). These accredited courses are designed to equip you with the tools necessary to succeed in a dynamic and evolving customer service landscape.

Becoming a Customer Service Manager is an exciting journey, and it often leads to various roles within the industry. Along the way, you might consider exploring other related job roles such as Customer Relationship Manager, Customer Experience Manager, or even a Service Delivery Manager. Each position offers unique responsibilities and opportunities for growth, allowing you to find the perfect niche for your talents and interests.

Lismore, located in the beautiful Northern Rivers region of New South Wales, provides a fantastic backdrop for your studies. The local community values customer service and engagement, making it an ideal setting for developing your skills. You'll benefit from hands-on learning opportunities and networking possibilities with industry professionals passionate about providing exceptional service. Graduates from successful Customer Service Manager courses in Lismore often find job prospects in various sectors, ensuring a vibrant career ahead.

As individuals progress in their careers, they often find roles like Customer Service Representative, Customer Service Officer, and Account Manager can serve as stepping stones towards becoming effective leaders in customer service. Each role helps build valuable experience and insights into customer needs, preparing you for more senior positions such as Retention Specialist, Account Executive, or Engagement Manager.

In conclusion, pursuing Customer Service Manager courses in Lismore can pave the way for an exciting and rewarding career. By choosing to study with reputable training providers like Educare College, PST, and Bond University, you are taking the first step towards developing a solid foundation in customer service management. The skills you acquire will not only prepare you for professional advancement but also for roles like Client Services Officer, Partnerships Manager, and Business Relationship Manager, ensuring that you stay ahead in this competitive field.