SIR20216

Certificate II in Retail Services

Vocational Education and Training

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol.

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Study mode

Online, On Campus, Blended, Distance, Traineeship, RPL

Duration

4 months - 24 months

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Financial Support

Government funding may be available for eligible students for a limited time.

Work Placement

Students gain real-world experience through work placements under qualified supervision.

Industry-relevant

Learn skills employers need through industry-informed training.

Entry requirements

Entry requirements may vary by provider.

There are no formal academic requirements

Course fees

Fees can vary as they are set by individual training providers. The final cost will depend on your location, delivery method, and your eligibility for financial support.

Course fee

Varies by provider

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Career opportunities

This course will prepare you for the following roles.

Retail Assistant

Customer Service Representative

Cashier

Visual Merchandiser

Sales Assistant

Choose a field of study

Business

Explore hundreds of industry-recognised business training courses designed to boost your career. Find the perfect qualification with reputable training providers and enhance your professional skills today.

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Customer Engagement

Accelerate your career and stand out from the crowd with specialist courses in customer engagement. Find out more and start your career today!

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Customer Service Representative

Customer Service Officer

Customer Service Manager

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Sales

Learn how to increase business performance and sell customers like no other with an accredited sales course in Australia. Find out more and start today!

Career opportunities

Sales Representative

Telemarketer

Sales Manager

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Retail Operations

Specialise in Retail Operations, where you can drive customer satisfaction and retail store efficiency. Education pathways for domestic and international students.

Career opportunities

Store Manager

Retail Assistant

Retail Team Leader

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