Retail Operations

Browse careers that are in demand now and meet Australia’s future workforce needs.

Retail Assistant

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

Avg yearly income $62,400
Skill level Beginner

Retail Manager

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

Avg yearly income $93,600
Skill level Advanced

Area Manager

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

Avg yearly income $101,400
Skill level Advanced

Car Salesman

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

Avg yearly income $72,800
Skill level Beginner

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Cashier

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Avg yearly income $54,600
Skill level Beginner

Regional Manager

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

Avg yearly income $124,800
Skill level Advanced

Store Manager

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

Avg yearly income $78,000
Skill level Advanced

Department Manager

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

Avg yearly income $104,000
Skill level Advanced

Cluster Manager

A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.

Avg yearly income $72,488
Skill level Advanced
Source: Jobs and Skills Australia

Courses in retail operations

All skill levels Beginner Experienced
BSB60420

Advanced Diploma of Leadership and Management
On Campus, Online
18 months
$0 - $9,800
  • At least 2 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above from the BSB Training Package
Additional requirements may apply.
Human Resources Manager General Manager Area Manager
Regional Manager Change Management Consultant Development Manager Digital Transformation Manager Research and Development Manager
+ 5 more
  • At least 2 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above from the BSB Training Package
Additional requirements may apply.
Human Resources Manager General Manager Area Manager Regional Manager Change Management Consultant Development Manager Digital Transformation Manager Research and Development Manager + 5 more
SIR30216

Certificate III in Retail
Blended, On Campus
12 months
$0 - $5,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier
Retail Team Leader Pharmacy Sales Assistant Bicycle Sales Assistant Retail Supervisor
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier Retail Team Leader Pharmacy Sales Assistant Bicycle Sales Assistant Retail Supervisor + 4 more
SHB50216

Diploma of Salon Management
Blended, On Campus, Online
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Salon Manager Beauty Therapist Salon Assistant
Stylist Retail Manager Business Development Manager Area Manager Sales Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salon Manager Beauty Therapist Salon Assistant Stylist Retail Manager Business Development Manager Area Manager Sales Manager + 5 more
SIRCIND002

Support the Supply of Pharmacy Medicines and Pharmacist Only Medicines
Online
2 months
$150
  • There are no mandated entry requirements.
Additional requirements may apply.
Pharmacy Assistant Pharmacy Technician Dispensary Technician
Pharmaceutical Sales Representative Community Pharmacist Retail Manager
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Pharmacy Assistant Pharmacy Technician Dispensary Technician Pharmaceutical Sales Representative Community Pharmacist Retail Manager + 3 more
FSK10219

Certificate I in Skills for Vocational Pathways
On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Cleaner Warehouse Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Cleaner Warehouse Assistant
FSK20119

Certificate II in Skills for Work and Vocational Pathways
On Campus
22 weeks
$0 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Warehouse Assistant General Labourer
Office Assistant Cleaner
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Warehouse Assistant General Labourer Office Assistant Cleaner + 2 more
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Local Government Customer Service Assistant Sales Representative
Sales Consultant Client Services Officer Help Desk Support Concierge
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Local Government Customer Service Assistant Sales Representative Sales Consultant Client Services Officer Help Desk Support Concierge + 4 more
BSB80320

Graduate Diploma of Strategic Leadership
Blended, Online
18 months
$12,995
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
Global Management Consultant Cluster Manager Chief Operating Officer (COO)
Partnerships Manager Executive Director Strategy Manager Innovation Strategist General Manager Board Member Chief Executive Officer (CEO)
+ 7 more
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
Global Management Consultant Cluster Manager Chief Operating Officer (COO) Partnerships Manager Executive Director Strategy Manager Innovation Strategist General Manager Board Member Chief Executive Officer (CEO) + 7 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Customer Success Manager Customer Service Representative
Community Relations Manager Customer Service Manager
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Customer Success Manager Customer Service Representative Community Relations Manager Customer Service Manager + 2 more
PSPSS00054

Public Sector Executive Manager Skill Set
Blended, Online
6 months
$1,495
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Manager Public Sector Manager Executive Director
General Manager Chief Operating Officer (COO) Chief Executive Officer (CEO) Regional Manager Operations Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Manager Public Sector Manager Executive Director General Manager Chief Operating Officer (COO) Chief Executive Officer (CEO) Regional Manager Operations Manager + 5 more

Retail Pathway
On Campus
6 weeks
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
SIR50116

Diploma of Retail Leadership
Blended, Traineeship
12 - 18 months
$4,250 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Location Manager Cluster Manager Store Manager
Franchisee Retail Team Leader Department Manager Retail Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Location Manager Cluster Manager Store Manager Franchisee Retail Team Leader Department Manager Retail Manager + 4 more
SIR20216

Certificate II in Retail Services
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SHB30321

Certificate III in Nail Technology
Blended, On Campus, Online
3 - 14 months
$0 - $10,255
  • There are no mandated entry requirements.
Additional requirements may apply.
Beauty Therapist Salon Assistant Retail Assistant
Beautician Nail Technician
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Beauty Therapist Salon Assistant Retail Assistant Beautician Nail Technician + 2 more
SIR40316

Certificate IV in Retail Management
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $5,500
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Area Manager
Department Manager Retail Manager Buyer Cluster Manager Fashion Consultant
+ 5 more
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Area Manager Department Manager Retail Manager Buyer Cluster Manager Fashion Consultant + 5 more
SIR10116

Certificate I in Retail Services
Blended, On Campus, Online, Traineeship
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SIR50317

Diploma of Retail Merchandise Management
Online
18 months
$4,950
  • There are no mandated entry requirements.
Additional requirements may apply.
Store Manager Department Manager Retail Manager
  • There are no mandated entry requirements.
Additional requirements may apply.
Store Manager Department Manager Retail Manager
SHB20121

Certificate II in Retail Cosmetics
Blended, On Campus, Traineeship
4 - 24 months
$0 - $4,880
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
AUR31020

Certificate III in Automotive Sales
Apprenticeship, Blended, On Campus, Online, Traineeship
3 - 24 months
$0 - $3,687
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Detailer Sales Consultant Car Salesman
Service Advisor Parts Interpreter
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Detailer Sales Consultant Car Salesman Service Advisor Parts Interpreter + 2 more
AUR21120

Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor
*Showing course fees for all providers. Some providers may not be available in your area.

Related study areas

Merchandising

If you have a creative mind and enjoy developing visual displays, a course in merchandising could give your retail career a kick start.

Career opportunities Visual Merchandiser Fashion Merchandiser Senior Merchandiser

Further reading

Most popular retail courses

21st July 2022)

What can you do with a Certificate III in Retail?

13th October 2020)

Most popular transport and logistics courses

1st August 2022)

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