Customer Experience Manager Courses in Albany

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.

The Service Design: Elevate course equips students with comprehensive Service Design skills, from conducting research and drawing insights to ideating, prototyping, testing, and creating service blueprints. Students will gain a solid understanding of Service Design principles and learn to map and communicate the journey of a service across digital and offline channels. Upon completion, students will be proficient in visualising and solving service problems, making decisions based on research, and designing services that meet customer needs. This training is ideal for entrepreneurs and anyone looking to enhance their practical Service Design skills for immediate application.

The Service Design: Foundations course offers a comprehensive introduction to service design concepts, frameworks, and tools, suitable for professionals from various fields such as graphic design, industrial design, business analysis, or product management. Students will learn the principles of service design and design thinking, explore problem spaces, and conduct service design research. They will translate user research into insights, viewing services from the customer's perspective. The course culminates in a portfolio project where students showcase their approach and solutions to a service design challenge.