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Customer Service Assistant Courses

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or electrical products or you might be employed in a larger department or grocery store. Customer Service Assistants might deal with customer enquiries, demonstrate products or take part in promotional activities. You might process payment transactions and monitor levels of stock.

Customer Service Assistants should have excellent personal skills and be able to deal with customers from a range of backgrounds. You’ll need to be able to work in a team and communicate well with colleagues and customers. You should enjoy interacting with other people and helping them with their retail choices.

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Popular Customer Service Assistant Courses

There are 8 courses available for people who want to become a Customer Service Assistant. These are the top 5 most popular courses.

SIR30216
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BSB30120
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AUR21120
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AUR21120
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AUR21120
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Frequently Asked Questions

How much does a Customer Service Assistant earn?

In Australia, a full time Customer Service Assistant generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Customer Service Assistant?

There has been a drop in employment numbers in this industry in recent years. There are currently 474,000 people working as a Customer Service Assistant in Australia compared to 519,600 five years ago. Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

How do I become a Customer Service Assistant?

If a career as a Customer Service Assistant interests you, consider enrolling in a Certificate II in Retail Services. You’ll learn a range of customer service skills to help you work in a shop, supermarket or department store. You could also specialise your skills with a Certificate II in Retail Services (Food Speciality) or a Certificate III in Business (Customer Engagement).

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Job Pathways

Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.