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A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or electrical products or you might be employed in a larger department or grocery store. Customer Service Assistants might deal with customer enquiries, demonstrate products or take part in promotional activities. You might process payment transactions and monitor levels of stock.
Customer Service Assistants should have excellent personal skills and be able to deal with customers from a range of backgrounds. You’ll need to be able to work in a team and communicate well with colleagues and customers. You should enjoy interacting with other people and helping them with their retail choices.
There are 8 courses available for people who want to become a Customer Service Assistant. These are the top 5 most popular courses.
Possible job outcomes:
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Average duration: 12 months.
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Learn to stock and sell outdoor power equipment with the AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales). This nationally recognised qualification introduces you to the automotive repair workplace and delivers hands-on skills in stock control, retail selling, and customer service. Competencies include: promoting merchandise, recommending different outdoor power tools to customers, checking incoming stock, restocking shelves, processing electronic payments, workplace safety, and much more. Enquire now for the list of study units, retail competencies, and upcoming course dates..
Average duration: 6 months.
Get a job in bicycle sales with the AUR21120 Certificate II in Automotive Sales (Bicycle Sales). This nationally recognised qualification delivers a mix of retail and bicycle service technical skills. The course covers: on-the-job safety, stock control, assembling new bicycles out of the box, carrying our bicycle adjustments and refits, processing electronic payments, communicating with customers and colleagues. Enquire now for the full list of study units, bicycle sales and service skills, and opportunities for enrolment..
Get a job at a petrol station or vehicle service centre with the AUR21120 Certificate II in Automotive Sales (Service Station Sales and Service). This nationally recognised qualification begins with essential safety procedures and environmental protocols, then covers a full range of skills in retail selling and customer service. Sales skills include: presenting auto parts for sale, assisting customers with enquiries, stock control, processing payments using POS systems, restocking shelves, and much more. Enquire now for the full list of study units, retail competencies, and upcoming enrolment dates..
In Australia, a full time Customer Service Assistant generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a drop in employment numbers in this industry in recent years. There are currently 474,000 people working as a Customer Service Assistant in Australia compared to 519,600 five years ago. Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If a career as a Customer Service Assistant interests you, consider enrolling in a Certificate II in Retail Services. You’ll learn a range of customer service skills to help you work in a shop, supermarket or department store. You could also specialise your skills with a Certificate II in Retail Services (Food Speciality) or a Certificate III in Business (Customer Engagement).
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Retail Operations
Cashier
$960 weekly pay
Customer Service Assistant
Customer Service Representative
Retail Assistant
$850 weekly pay
Car Salesman
$1,250 weekly pay
Cluster Manager
Retail Manager
$1,350 weekly pay
Retail Supervisor
Retail Team Leader
$1,050 weekly pay
Area Manager
$1,730 weekly pay
Department Manager
Regional Manager
Store Manager
Learn more about Customer Service Assistant courses in your area.