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Customer Service Officer Courses in Victoria

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Victoria?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Victoria

The following providers offer Customer Service Officer courses in Victoria.
MCI Institute
91088
1
Upskilled
40374
2
River Oak College
46425
1
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
AdvancED Education & Training
41332
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
The Academy of International Education (Australia)
21863
1
IVET Institute
40548
1
Macarthur Community College
6860
1
RT Ringwood Training
22475
1
Australian College of Skills & Education
45310
1
Australian Institute of Education and Training
121314
1
Nepean Community College
1223
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

For those seeking to start a career as a Customer Service Officer, there are numerous opportunities in Victoria, Australia. With 18 available courses tailored to both beginners and experienced learners, you can find the right training to suit your career goals. Popular beginner options include the Certificate III in Business BSB30120 and the Provide Service to Customers SITXCCS014 course. These courses provide the essential skills needed to excel in customer service roles within various industries.

There are also advanced courses for those with prior experience or qualifications, such as the Certificate IV in Local Government LGA40120. This course enhances your expertise, preparing you for leadership roles in customer service management. Completing relevant qualifications can significantly boost your employability, whether you aim to become a Customer Relationship Manager or a Customer Experience Manager, with links to their respective courses for further exploration.

Educational institutions across Victoria, such as the AISI, The Pharmacy Guild of Australia, and Swinburne University of Technology, are delivering these comprehensive training programs. Each provider offers unique courses that equip students with both theoretical and practical skills essential for effective customer service roles.

In addition to in-depth training for Customer Service Officers, related job roles are plentiful in Victoria. Prospective learners might also consider positions such as Customer Service Representative, Service Delivery Manager, or Retention Specialist to further diversify their career path. Each role comes with its own requirements and career progression opportunities, ensuring a dynamic and fulfilling career landscape.

For those interested in delving deeper into the field, exploring Business courses or Customer Engagement programs may also provide valuable insights into effective service delivery. With carefully curated Customer Service Officer courses in Victoria, you can find the perfect training option that meets your aspirations and paves the way for a successful career in customer service.

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