Customer Engagement Courses Online

View all 7 Courses

Customer Engagement Courses Online

A career in customer engagement is much more than simply answering questions from frustrated callers. It's about building a bridge between your organisation and the audience, acting as a representative for the business for which you work while also helping customers. These courses will prepare you to do exactly that, teaching you how to create fully integrated customer service campaigns and strategies across entire organisations, produce guides and scripts and discover how to use media and technology to take your communication to a whole new level.

Upon completion of these courses, you'll learn how to take full advantage of the resources at your disposal to best reach with your audience. From junior roles like customer engagement specialist and customer service representative to more elevated mid-level roles like customer service team leader and customer engagement manager, you'll have the tools to land a job that pays an average of $960-$1,440 per week.

Provide customer assistance and set your organisation up for service success with these great customer engagement training courses.

Job Pathways

Here are some potential career pathways within Customer Engagement Courses Online. Click on the occupation for information on the course you should enrol in to start your journey.

Career In

Customer Engagement

Sourced from The Australian Apprenticeships & Traineeships Information Service ( funded by the Australian Government Department of Education and Training and

Popular Courses

There are 7 courses available for people who want a career in Customer Engagement. These are the most popular courses.

BSB20215 Certificate II in Customer Engagement

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing custom...

2 providers
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BSB50315 Diploma of Customer Engagement

A Diploma of Customer Engagement BSB50315 takes the student’s passion for customer service to a whole new level. In this qualification students gain the skills and knowledge needed to fully integrate customer engagement across their whole workplace. And graduating students are empowered to make ...

1 provider
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SIR30216 Certificate III in Retail

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. <...

7 providers
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SIR10116 Certificate I in Retail Services

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understandin...

0 providers
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SIR20216 Certificate II in Retail

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security ri...

3 providers
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BSB40315 Certificate IV in Customer Engagement

A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals an...

5 providers
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BSB30215 Certificate III in Customer Engagement

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and...

5 providers
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View all 7 courses