Customer Engagement Courses Online
Have a passion for customer service? Accelerate your career and stand out from the crowd with specialist courses in customer engagement. Create fully integrated campaigns and strategies, produce guides and scripts, and discover how to use media and technology to take customer communication to a whole new level.
Here are some potential career pathways within Customer Engagement Courses Online. Click on the occupation for information on the course you should enrol in to start your journey.
Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au
There are 4 courses available for people who want a career in Customer Engagement. These are the most popular courses.
The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing custom...
A Diploma of Customer Engagement BSB50315 takes the student’s passion for customer service to a whole new level. In this qualification students gain the skills and knowledge needed to fully integrate customer engagement across their whole workplace. And graduating students are empowered to make ...
A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals an...
A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and...