Customer Engagement

Browse careers that are in demand now and meet Australia’s future workforce needs.

Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
Skill level Advanced

Engagement Manager

Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.

Avg yearly income $117,520
Skill level Advanced

Customer Service Officer

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

Avg yearly income $62,400
Skill level Beginner

Client Services Officer

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Avg yearly income $67,600
Skill level Beginner

Partnerships Manager

Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.

Avg yearly income $119,600
Skill level Advanced

Customer Relationship Manager

Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.

Avg yearly income $78,000
Skill level Advanced

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Customer Experience Manager

A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.

Avg yearly income $72,800
Skill level Advanced
Source: Jobs and Skills Australia

Courses in customer engagement

All skill levels Beginner Experienced
BSB50420

Diploma of Leadership and Management
Online
12 - 18 months
$0 - $6,422
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Manager Team Leader Project Manager
Operations Manager Sales Manager Property Administrator Chief Operating Officer (COO) Engagement Manager Business Manager
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Manager Team Leader Project Manager Operations Manager Sales Manager Property Administrator Chief Operating Officer (COO) Engagement Manager Business Manager + 6 more
BSB40920

Certificate IV in Project Management Practice
Blended, Online
9 - 12 months
$1,250 - $5,009
  • There are no mandated entry requirements.
Additional requirements may apply.
Engagement Manager Project Scheduler Project Officer
Project Administrator Project Coordinator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Engagement Manager Project Scheduler Project Officer Project Administrator Project Coordinator + 2 more
CHC52021

Diploma of Community Services
Blended, On Campus, Online
6 - 16 months
$100 - $9,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Coordinator Community Development Officer Case Worker
Crisis Support Worker Client Services Officer Case Manager Family Support Worker
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Coordinator Community Development Officer Case Worker Crisis Support Worker Client Services Officer Case Manager Family Support Worker + 4 more
BSB30120

Certificate III in Business
Blended, On Campus, Online
12 months
$1,795 - $4,361
  • There are no mandated entry requirements.
Additional requirements may apply.
Assistant Underwriter Administration Officer Data Entry Operator
Receptionist Office Assistant Customer Service Officer Personal Assistant Enrolment and Admissions Officer Payroll Clerk Business Support Officer Administrative Assistant Real Estate Receptionist
+ 9 more
BSB50120

Diploma of Business
Online
12 months
$1,997 - $6,422
  • There are no mandated entry requirements.
Additional requirements may apply.
Compliance Officer Operations Manager Business Development Manager
Project Officer Administration Manager Office Manager Customer Service Manager Team Leader Executive Assistant Engagement Manager Business Manager Chief Operating Officer (COO)
+ 9 more
SIR30116

Certificate III in Community Pharmacy
On Campus, Traineeship
4 - 12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Pharmacy Manager Pharmacy Sales Assistant Dispensary Technician
Pharmacy Assistant Retail Assistant Pharmacy Technician Customer Service Officer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Pharmacy Manager Pharmacy Sales Assistant Dispensary Technician Pharmacy Assistant Retail Assistant Pharmacy Technician Customer Service Officer + 4 more
BSB50120

Diploma of Business (Business Development)
Online
12 months
$3,595 - $4,050
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Development Manager Project Coordinator Sales Manager
Market Research Analyst Partnerships Manager Strategic Planner Business Adviser Business Analyst
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Development Manager Project Coordinator Sales Manager Market Research Analyst Partnerships Manager Strategic Planner Business Adviser Business Analyst + 5 more
BSB30120

Certificate III in Business (Administration)
Online
12 months
$2,880 - $4,361
  • There are no mandated entry requirements.
Additional requirements may apply.
Ticketing Coordinator Property Administrator Accounts Clerk
Local Government Administration Officer Business Administrator Administrative Assistant Administration Officer Data Entry Operator Receptionist Executive Assistant Customer Service Officer
+ 8 more
BSB50620

Diploma of Marketing and Communication
Blended, Online
12 months
$1,995 - $6,995
  • There are no mandated entry requirements.
Additional requirements may apply.
Social Media Manager Marketing Manager Social Media Coordinator
Marketing Coordinator Communications Officer Campaign Manager Digital Marketing Specialist Engagement Manager Market Research Analyst
+ 6 more
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Concierge Help Desk Support
Local Government Customer Service Assistant Sales Consultant Sales Representative Real Estate Receptionist Client Services Officer
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Concierge Help Desk Support Local Government Customer Service Assistant Sales Consultant Sales Representative Real Estate Receptionist Client Services Officer + 5 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Customer Success Manager
Community Relations Manager Customer Experience Manager
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Customer Success Manager Community Relations Manager Customer Experience Manager + 2 more
BSB80320

Graduate Diploma of Strategic Leadership
Blended, Online
18 months
$12,995
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Chief Executive Officer (CEO) Innovation Strategist
Cluster Manager Chief Operating Officer (COO) Strategy Manager Executive Director Partnerships Manager
+ 5 more
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Chief Executive Officer (CEO) Innovation Strategist Cluster Manager Chief Operating Officer (COO) Strategy Manager Executive Director Partnerships Manager + 5 more
SIR30216

Certificate III in Retail
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Cashier Retail Supervisor Pharmacy Sales Assistant
Bicycle Sales Assistant Retail Assistant Customer Service Representative Retail Team Leader
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cashier Retail Supervisor Pharmacy Sales Assistant Bicycle Sales Assistant Retail Assistant Customer Service Representative Retail Team Leader + 4 more
BSB50120

Diploma of Business (Leadership)
Online
12 months
$3,595
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Adviser Business Relationship Manager Corporate Services Manager
Sales Manager Project Manager Human Resources Manager Marketing Manager Team Leader Supervisor General Manager
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Adviser Business Relationship Manager Corporate Services Manager Sales Manager Project Manager Human Resources Manager Marketing Manager Team Leader Supervisor General Manager + 7 more

Service Design: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Designer Customer Experience Manager Service Delivery Manager
Business Analyst Operations Manager Customer Service Manager UX Designer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Designer Customer Experience Manager Service Delivery Manager Business Analyst Operations Manager Customer Service Manager UX Designer + 4 more

Service Design: Foundations
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Service Delivery Manager Service Designer
Information Architect Business Analyst Change Manager UX Designer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Service Delivery Manager Service Designer Information Architect Business Analyst Change Manager UX Designer + 4 more
PSPSS00056

Public Sector Manager Skill Set
Blended, Online
6 months
$1,295
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Manager Operations Manager Government Policy Advisor
Service Delivery Manager Policy Manager Community Relations Manager Public Sector Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Manager Operations Manager Government Policy Advisor Service Delivery Manager Policy Manager Community Relations Manager Public Sector Manager + 4 more

Certified Salesforce Professional (Administrator)
Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager
IT Support Officer Customer Relationship Manager Operations Coordinator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager IT Support Officer Customer Relationship Manager Operations Coordinator + 3 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

Bachelor of Business
On Campus, Online
12 - 36 months
$0 - $55,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Partnerships Manager Art Dealer Investment Banking Analyst
Company Director Business Process Analyst Strategy Manager Inventory Planner Operations Analyst Management Consultant Change And Communications Manager Client Services Officer Innovation Strategist Business Consultant Head of Digital Strategy Transformation Business Specialist Business Services Manager General Manager
+ 14 more
*Showing course fees for all providers. Some providers may not be available in your area.

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