A career in customer engagement is much more than simply answering questions from frustrated callers. It's about building a bridge between your organisation and the audience, acting as a representative for the business for which you work while also helping customers. These courses will prepare you to do exactly that, teaching you how to create fully integrated customer service campaigns and strategies across entire organisations, produce guides and scripts and discover how to use media and technology to take your communication to a whole new level.
Upon completion of these courses, you'll learn how to take full advantage of the resources at your disposal to best reach with your audience. From junior roles like customer engagement specialist and customer service representative to more elevated mid-level roles like customer service team leader and customer engagement manager, you'll have the tools to land a job that pays an average of $960-$1,440 per week.
Provide customer assistance and set your organisation up for service success with these great customer engagement training courses.
Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au
There are 7 courses available for people who want a career in Customer Engagement. These are the most popular courses.