Customer Engagement

Browse careers that are in demand now and meet Australia’s future workforce needs.

Customer Service Officer

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

Avg yearly income $62,400
Skill level Beginner

Client Services Officer

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Avg yearly income $67,600
Skill level Beginner

Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
Skill level Advanced

Engagement Manager

Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.

Avg yearly income $117,520
Skill level Advanced

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Partnerships Manager

Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.

Avg yearly income $119,600
Skill level Advanced

Customer Relationship Manager

Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.

Avg yearly income $78,000
Skill level Advanced

Customer Experience Manager

A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.

Avg yearly income $72,800
Skill level Advanced
Source: Jobs and Skills Australia

Courses in customer engagement

All skill levels Beginner Experienced
BSB30120

Certificate III in Business
Blended, On Campus, Online, Traineeship
12 - 36 months
$0 - $6,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Administration Officer Data Entry Operator Office Assistant
Receptionist Personal Assistant Customer Service Officer Business Support Officer Administrative Assistant Real Estate Receptionist E‑commerce Assistant
+ 7 more
BSB50420

Diploma of Leadership and Management
Blended, On Campus, Online, Traineeship
12 - 24 months
$1,499 - $8,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Property Administrator Chief Operating Officer (COO) Engagement Manager
Business Manager Operations Manager Customer Service Manager Team Leader Sales Manager Project Manager
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Property Administrator Chief Operating Officer (COO) Engagement Manager Business Manager Operations Manager Customer Service Manager Team Leader Sales Manager Project Manager + 6 more
CHC52021

Diploma of Community Services
Blended, On Campus, Online
8 - 18 months
$3,000 - $9,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Coordinator Client Services Officer Community Development Officer
Case Worker Crisis Support Worker Family Support Worker Case Manager Social Worker
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Program Coordinator Client Services Officer Community Development Officer Case Worker Crisis Support Worker Family Support Worker Case Manager Social Worker + 5 more
BSB40920

Certificate IV in Project Management Practice
Online
9 - 12 months
$1,250 - $5,009
  • There are no mandated entry requirements.
Additional requirements may apply.
Project Scheduler Project Officer Engagement Manager
Project Coordinator Project Administrator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Project Scheduler Project Officer Engagement Manager Project Coordinator Project Administrator + 2 more
BSB50120

Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Manager Team Leader Business Development Manager
Operations Manager Office Manager Executive Assistant Engagement Manager Business Manager Chief Operating Officer (COO) Project Officer Administration Manager
+ 8 more
SIR30116

Certificate III in Community Pharmacy
On Campus, Online, Traineeship
3 - 12 months
$0 - $999
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Officer Dispensary Technician Pharmacy Sales Assistant
Pharmacy Technician Pharmacy Assistant Retail Assistant Pharmacy Manager Dispensary Assistant Hospital Pharmacy Assistant
+ 6 more
BSB50120

Diploma of Business (Business Development)
Online
12 - 14 months
$3,595 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Market Research Analyst Partnerships Manager Strategic Planner
Business Adviser Business Analyst Business Development Manager Sales Manager Project Coordinator
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Market Research Analyst Partnerships Manager Strategic Planner Business Adviser Business Analyst Business Development Manager Sales Manager Project Coordinator + 5 more
SIR30216

Certificate III in Retail
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Retail Team Leader
Retail Supervisor Pharmacy Sales Assistant Cashier E‑commerce Assistant Bicycle Sales Assistant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Retail Team Leader Retail Supervisor Pharmacy Sales Assistant Cashier E‑commerce Assistant Bicycle Sales Assistant + 5 more
BSB30120

Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
  • There are no mandated entry requirements.
Additional requirements may apply.
Data Entry Operator Administration Officer Executive Assistant
Customer Service Officer Receptionist Local Government Administration Officer Accounts Clerk Ticketing Coordinator Business Administrator Administrative Assistant Property Administrator
+ 8 more
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Real Estate Receptionist Client Services Officer Sales Representative
Local Government Customer Service Assistant Sales Consultant Concierge Customer Service Representative Help Desk Support
+ 5 more
BSB50120

Diploma of Business (Leadership)
Online
12 - 14 months
$3,595 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Marketing Manager General Manager Sales Manager
Project Manager Human Resources Manager Team Leader Supervisor Business Adviser Business Relationship Manager Corporate Services Manager
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Marketing Manager General Manager Sales Manager Project Manager Human Resources Manager Team Leader Supervisor Business Adviser Business Relationship Manager Corporate Services Manager + 7 more
CHC41115

Certificate IV in Employment Services
Online, Traineeship
36 months
$42 - $7,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Employment Consultant Client Services Officer
  • There are no mandated entry requirements.
Additional requirements may apply.
Employment Consultant Client Services Officer
BSB50620

Diploma of Marketing and Communication
Online
12 months
$4,095
  • There are no mandated entry requirements.
Additional requirements may apply.
Social Media Coordinator Social Media Manager Marketing Manager
Marketing Coordinator Campaign Manager Digital Marketing Specialist Communications Officer Engagement Manager Market Research Analyst
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Social Media Coordinator Social Media Manager Marketing Manager Marketing Coordinator Campaign Manager Digital Marketing Specialist Communications Officer Engagement Manager Market Research Analyst + 6 more
BSB80320

Graduate Diploma of Strategic Leadership
On Campus
52 weeks
$12,000
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Chief Executive Officer (CEO) Innovation Strategist
Cluster Manager Chief Operating Officer (COO) Partnerships Manager Executive Director Strategy Manager
+ 5 more
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Chief Executive Officer (CEO) Innovation Strategist Cluster Manager Chief Operating Officer (COO) Partnerships Manager Executive Director Strategy Manager + 5 more

Service Design: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Service Delivery Manager Service Designer
Business Analyst Operations Manager Customer Service Manager UX Designer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Service Delivery Manager Service Designer Business Analyst Operations Manager Customer Service Manager UX Designer + 4 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Community Relations Manager
Customer Success Manager Customer Experience Manager
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Community Relations Manager Customer Success Manager Customer Experience Manager + 2 more

Service Design: Foundations
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Designer Customer Experience Manager Service Delivery Manager
Business Analyst Information Architect Change Manager UX Designer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Designer Customer Experience Manager Service Delivery Manager Business Analyst Information Architect Change Manager UX Designer + 4 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

Certified Salesforce Professional (Administrator)
Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager
IT Support Officer Customer Relationship Manager Operations Coordinator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager IT Support Officer Customer Relationship Manager Operations Coordinator + 3 more

Bachelor of Business
Blended, On Campus, Online
3 years
$31,200 - $55,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Partnerships Manager Operations Analyst Investment Banking Analyst
Company Director Art Dealer Management Consultant Client Services Officer Business Specialist Business Services Manager Change And Communications Manager Head of Digital Strategy Transformation Business Consultant Business Process Analyst Strategy Manager Inventory Planner Innovation Strategist General Manager
+ 14 more
*Showing course fees for all providers. Some providers may not be available in your area.

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More about customer engagement courses

Are you looking to enhance your customer engagement skills and advance your career in Australia? At Courses.com.au, we offer a comprehensive list of Customer Engagement courses, including Vocational Education and Training (VET) and Higher Education options. With a total of 100 courses listed, you’re sure to find the right fit for your needs. Explore beginner courses such as the Certificate III in Business or the Certificate III in Retail, perfect for those looking to start their journey in customer engagement.

If you’re an experienced learner, consider the Diploma of Community Services or the Diploma of Leadership and Management. These courses are designed for those who wish to take their career to the next level and delve deeper into customer relationship management strategies. Additionally, many courses are provided on-campus, catering to those who prefer face-to-face learning. Providers such as Precision Training and WM offer valuable options right in your local area.

Understanding customer engagement is vital for various job roles, which you can pursue upon completing relevant training. Opportunities include becoming a Customer Relationship Manager or a Customer Success Manager. By enrolling in customer engagement courses, you are preparing yourself for these in-demand roles. Additionally, skills gained from courses like the Develop and Use Emotional Intelligence can enhance your suitability for various positions.

Courses in customer engagement not only equip you with essential skills but also open pathways to diverse careers within the business sector. For instance, as you advance, you might find yourself interested in roles such as a Compliance Officer or an Operations Coordinator. The value of effective customer engagement strategies is evident across the industry, and having the right training is key to your success.

In Australia, local institutions such as South Metropolitan TAFE and Alffie provide various courses on customer engagement. By choosing a reputable provider, you're setting yourself up for both academic and professional success. For example, the Certificate II in Applied Digital Technologies can give you technical skills that complement customer engagement efforts.

Don't wait to kickstart your career in customer engagement. With 53 beginner courses and 47 advanced options available, there’s something for everyone. Take the first step by checking out our selection of courses and find the one that aligns with your career aspirations. Start your journey today by visiting Courses.com.au, where you can discover the path that best suits your future in customer engagement.

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