
How do I become a Customer Service Officer in Ballina?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Ballina
The following providers offer Customer Service Officer courses in Ballina, New South Wales.

















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SIR30316 Certificate III in Business to Business Sales
- PSPGEN100 Manage Conflict
- 22646VIC Certificate IV in EAL (Further Study)
- BSB30415 Certificate III in Business Administration
- ICT20120 Certificate II in Applied Digital Technologies
- SITXFIN007 Process Financial Transactions
- TLIE2007 Use communications systems
- BSBOPS305 Process Customer Complaints
- HLTSS00065 Infection control Skill Set (Retail)
- 11040NAT Certificate III in Career Advancement
- BSBWRT311 Write simple documents
- LGA50120 Diploma of Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales
- SITHGAM023 Attend Gaming Machines
- 10728NAT Certificate II in Spoken and Written English
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- FWP20616 Certificate II in Timber Merchandising
- BSBSS00107 Marketing and Communication Foundations Skill Set
- 10856NAT Certificate IV in English Proficiency
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- ICP31220 Certificate III in Print Communications
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- SITSS00088 Online Engagement for Small Business
- BSBOPS404 Implement Customer Service Strategies
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
Customer Service Officer careers
If you’re looking to launch your career in the customer service sector, exploring the comprehensive selection of Customer Service Officer courses in Ballina is a great starting point. With a range of 18 courses available, aspiring students can find suitable options, including Certificate III in Business BSB30120 and Certificate III in Retail (Customer Relationships Skill Set) SIR30216. These beginner courses cater to those with no prior experience, providing essential skills and knowledge to kick-start your journey in customer service.
For seasoned professionals looking to advance their careers, the available Certificate IV in Local Government LGA40120 equips learners with high-level competencies critical for success in roles within customer service management. Alongside formal education, consider exploring job opportunities like Customer Experience Manager or Service Delivery Manager. These roles are not only pivotal within organisations but also rewarding for those who thrive on helping others.
In addition to the courses and career prospects available, students can also delve into relevant fields such as Business courses and Customer Engagement. By engaging in these courses, you will be better positioned to climb the career ladder in customer service. Take the first step towards a fulfilling career by enrolling in one of the many Customer Service Officer courses in Ballina today, and start shaping your future in this dynamic field.