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Customer Service Officer Courses in Ballina

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Officer in Ballina?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Ballina

The following providers offer Customer Service Officer courses in Ballina, New South Wales.
MCI Institute
91088
1
Williams Business College
41316
1
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
4
River Oak College
46425
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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Further reading

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All customer service officer courses

Customer Service Officer careers

If you’re looking to launch your career in the customer service sector, exploring the comprehensive selection of Customer Service Officer courses in Ballina is a great starting point. With a range of 18 courses available, aspiring students can find suitable options, including Certificate III in Business BSB30120 and Certificate III in Retail (Customer Relationships Skill Set) SIR30216. These beginner courses cater to those with no prior experience, providing essential skills and knowledge to kick-start your journey in customer service.

For seasoned professionals looking to advance their careers, the available Certificate IV in Local Government LGA40120 equips learners with high-level competencies critical for success in roles within customer service management. Alongside formal education, consider exploring job opportunities like Customer Experience Manager or Service Delivery Manager. These roles are not only pivotal within organisations but also rewarding for those who thrive on helping others.

In addition to the courses and career prospects available, students can also delve into relevant fields such as Business courses and Customer Engagement. By engaging in these courses, you will be better positioned to climb the career ladder in customer service. Take the first step towards a fulfilling career by enrolling in one of the many Customer Service Officer courses in Ballina today, and start shaping your future in this dynamic field.