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Customer Service Officer Courses in Orange

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Officer in Orange?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Orange

The following providers offer Customer Service Officer courses in Orange, New South Wales.
MCI Institute
91088
1
Upskilled
40374
2
Williams Business College
41316
1
River Oak College
46425
1
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
3
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you're looking to kickstart your career in customer service, you'll find a range of excellent Customer Service Officer courses in Orange. With 15 courses available in the region, there are opportunities tailored for both beginners and experienced learners. For those just starting, consider enrolling in the Certificate III in Business or the Certificate II in Financial Services. These programmes, along with offerings like the Certificate III in Retail (Customer Relationships Skill Set), will equip you with the essential skills required to succeed in a customer service role.

For learners with prior experience, the Certificate IV in Local Government provides advanced knowledge that can significantly bolster your chances of career advancement. All of these courses are delivered by reputable training providers, including VERTO, ensuring that you're receiving a quality education. Located in the heart of Orange, these organisations are committed to supporting your growth as a customer service professional.

Orange, with its vibrant community and growing economy, offers a fantastic backdrop for your education in customer service. Enrolling in Customer Service Officer courses in Orange not only prepares you for exciting job opportunities but also connects you with industry professionals and resources that will aid your learning journey. Don't miss out on the chance to boost your career with courses designed for different skill levels, from beginner to advanced, and make a positive impact in the customer service field.