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IT Support Officer Courses in Cairns

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

    • 0.299 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become an IT Support Officer in Cairns?

Get qualified to work as an IT Support Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Cairns

The following providers offer IT Support Officer courses in Cairns, Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
7
Academy IT
40358
2

Common questions

In Australia, a full time IT Support Officer generally earns $1,445 per week ($75,140 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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This industry has seen a strong increase in worker numbers over the last five years. There are currently 84,800 people employed in this sector in Australia and many of them specialise as an IT Support Officer. IT Support Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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If you’re planning a career as an IT Support Officer, consider enrolling in a Diploma of Information Technology. This course addresses issues including cyber security practices and awareness programs. You’ll be able to specialise in an area that suits your career plans such as advanced networking, advanced programming, cloud engineering, advanced web development or gaming.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Most popular information technology courses

10th July 2022

All it support officer courses

IT Support Officer careers

If you're considering a career as an IT Support Officer, Cairns offers a variety of courses tailored to meet your needs, whether you're starting fresh or looking to advance your skills. With a total of nine IT Support Officer courses available in the area, you'll find options from beginner courses like the Certificate III in Information Technology ICT30120 to advanced qualifications such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120. These courses are delivered by recognised training providers in Cairns, ensuring you receive quality education that meets industry standards.

For those new to the field, beginner courses provide a solid foundation in IT support skills. The Certificate III in Information Technology (Basic Cyber Security Awareness) and the Entry to Tech Skill Set ICTSS00109 are excellent starting points for anyone eager to enter the tech industry. Additionally, if you're interested in specialised areas, consider enrolling in the Cyber Security Threat Assessment and Risk Management Skill Set BSBSS00093 or the Certificate III in Information Technology (Basic Cloud Computing).

Experienced learners also have a pathway to enhance their careers through advanced courses. The Certificate IV in Information Technology ICT40120 and its specialisations, including Cyber Security and Cloud Computing, prepare you for higher-level roles within the IT industry. Explore the array of IT Support Officer courses in Cairns and take the first step towards building a rewarding career in technology today. For more information, visit IT Support Officer courses in Cairns.