Cluster Manager

A Cluster Manager coordinates daily activities for a particular group of stores or businesses. You might manage teams across a geographic area or coordinate operations that focus on a particular service or product. Cluster Managers make sure stores are operating effectively and maintaining profitability. You might deal with issues that arise and ensure customers are dealt with effectively.

Cluster Managers should have excellent customer service skills and strong leadership abilities. You’ll need to have good interpersonal skills and be able to communicate with people from a range of backgrounds. Cluster Managers require good problem solving abilities and must have good multitasking skills.

Future demand Medium
Average yearly income $72,488
Skill level Advanced

How do I become a cluster manager?

All skill levels Beginner Experienced
BSB80320

Graduate Diploma of Strategic Leadership
Blended, Online
18 months
$12,995
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Board Member Chief Executive Officer (CEO)
Innovation Strategist Cluster Manager Chief Operating Officer (COO) Partnerships Manager Executive Director Strategy Manager Global Management Consultant
+ 7 more
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
General Manager Board Member Chief Executive Officer (CEO) Innovation Strategist Cluster Manager Chief Operating Officer (COO) Partnerships Manager Executive Director Strategy Manager Global Management Consultant + 7 more
SIR50116

Diploma of Retail Leadership
Blended, Traineeship
12 - 18 months
$4,250 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Franchisee
Department Manager Retail Manager Cluster Manager Location Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Franchisee Department Manager Retail Manager Cluster Manager Location Manager + 4 more
SIR40316

Certificate IV in Retail Management
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $5,500
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager
Retail Manager Area Manager Buyer Cluster Manager Fashion Consultant
+ 5 more
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager Retail Manager Area Manager Buyer Cluster Manager Fashion Consultant + 5 more

Master of Business Administration
Blended, On Campus, Online
12 - 24 months
$0 - $106,650
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Executive Officer (CEO) Chief Operating Officer (COO) Company Director
Managing Director Cluster Manager Engagement Manager Strategy Consultant Partnerships Manager Executive Director Strategy Manager Change Management Consultant Development Manager Global Management Consultant
+ 10 more

Bachelor of Business (Management)
Blended, On Campus, Online
3 years
$0 - $97,200
  • There are no mandated entry requirements.
Additional requirements may apply.
General Manager Business Manager Operations Manager
Project Manager Area Manager Operations Officer Board Member Customer Service Manager Cluster Manager Chief Operating Officer (COO) Strategy Consultant Marketing Project Manager Business Architect
+ 10 more

Bachelor of Commerce (Management)
Blended, On Campus
3 years
$0 - $45,300
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Services Manager General Manager Managing Director
Operations Manager Service Delivery Manager Area Manager Operations Officer Cluster Manager Chief Operating Officer (COO) Engagement Manager Business Adviser
+ 8 more

Graduate Certificate in Business Administration
Blended, On Campus, Online
4 - 24 months
$0 - $1,556,016,496
  • There are no mandated entry requirements.
Additional requirements may apply.
General Manager Business Manager Operations Manager
Cluster Manager Chief Operating Officer (COO) Partnerships Manager
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
General Manager Business Manager Operations Manager Cluster Manager Chief Operating Officer (COO) Partnerships Manager + 3 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Retail Assistant

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

Avg yearly income $62,400
Skill level Beginner

Retail Team Leader

A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.

Avg yearly income $75,400
Skill level Beginner

Store Manager

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

Avg yearly income $78,000
Skill level Advanced

Cashier

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Avg yearly income $54,600
Skill level Beginner

Car Salesman

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

Avg yearly income $72,800
Skill level Beginner

Retail Supervisor

A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.

Avg yearly income $55,016
Skill level Beginner

Department Manager

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

Avg yearly income $104,000
Skill level Advanced

Retail Manager

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

Avg yearly income $93,600
Skill level Advanced

Area Manager

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

Avg yearly income $101,400
Skill level Advanced

Regional Manager

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

Avg yearly income $124,800
Skill level Advanced

Retail Executive

A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.

Avg yearly income $112,996
Skill level Advanced

Common questions

How much does a Cluster Manager earn?

In Australia, a full time Cluster Manager generally earns $1,394 per week ($72,488 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

Author Image
Courses.com.au Team Industry expert

What are the job opportunities for a Cluster Manager?

The number of people employed in this sector is likely to remain stable in coming years. There are currently 213,400 people working in this industry in Australia and many of them specialise as a Cluster Manager. Cluster Managers may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

Author Image
Courses.com.au Team Industry expert

How do I become a Cluster Manager?

If you’re planning a career as a Cluster Manager, consider enrolling in a Certificate IV in Retail Management. You’ll learn the skills needed to manage a retail department and supervise floor staff. This course looks at topics including creating a customer centric culture, implementing customer service strategies and maintaining store security. A Diploma of Retail Leadership may also be appropriate.

Author Image
Courses.com.au Team Industry expert

Further reading

How to start a career in community management

18th August 2020)

How do I become a sales manager?

22nd December 2022)

How to start a career in Practice Management

11th January 2022)

Courses by location