
How do I become a Customer Service Officer in Hervey Bay?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Hervey Bay
The following providers offer Customer Service Officer courses in Hervey Bay, Queensland.



















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- TLIE2007 Use communications systems
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- SITXFIN007 Process Financial Transactions
- PSPETH009 Maintain and Enhance Confidence in Public Service
- LGA40120 Certificate IV in Local Government
- BSBTEC301 Design and Produce Business Documents
- FNS20120 Certificate II in Financial Services
- BSBWRT311 Write simple documents
- 10728NAT Certificate II in Spoken and Written English
- ICP31220 Certificate III in Print Communications
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- FWP20616 Certificate II in Timber Merchandising
- LGA50120 Diploma of Local Government (Rates)
- 22646VIC Certificate IV in EAL (Further Study)
- LGA30120 Certificate III in Local Government
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- HLTSS00065 Infection control Skill Set (Retail)
- 11040NAT Certificate III in Career Advancement
- AUR21120 Certificate II in Automotive Sales
- SITSS00088 Online Engagement for Small Business
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- BSBOPS305 Process Customer Complaints
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- BSB30415 Certificate III in Business Administration
Customer Service Officer careers
For those looking to embark on a rewarding career in customer service, the Customer Service Officer courses in Hervey Bay provide excellent opportunities to gain essential skills and qualifications. With 15 courses available, including various Business courses, individuals can choose from beginner options such as the Certificate III in Business BSB30120 or the Certificate II in Financial Services FNS20120. These courses cater to learners with no prior experience and offer a solid foundation for aspiring Customer Service Officers.
Experienced learners in the region can also advance their careers with the Certificate IV in Local Government LGA40120, a popular choice for those looking to enhance their qualifications. By completing Customer Service Officer courses in Hervey Bay, individuals can position themselves for various job roles, including Customer Relationship Manager, Customer Experience Manager, or Service Delivery Manager. The region's growing economy presents numerous opportunities for success in the customer service field.
In addition to specialised training, the courses available in Hervey Bay link students to valuable job opportunities. Whether you're aiming to become a Customer Service Representative or pursuing a management position such as Customer Service Manager, the skills gained from these courses will support your career growth. Explore the Customer Engagement field and unlock your potential with the tailored training available right here in Hervey Bay.