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Customer Service Officer Courses in Hervey Bay

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Hervey Bay?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Hervey Bay

The following providers offer Customer Service Officer courses in Hervey Bay, Queensland.
MCI Institute
91088
1
Upskilled
40374
2
Work Savvy
91778
1
River Oak College
46425
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Axiom College
40489
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

For those looking to embark on a rewarding career in customer service, the Customer Service Officer courses in Hervey Bay provide excellent opportunities to gain essential skills and qualifications. With 15 courses available, including various Business courses, individuals can choose from beginner options such as the Certificate III in Business BSB30120 or the Certificate II in Financial Services FNS20120. These courses cater to learners with no prior experience and offer a solid foundation for aspiring Customer Service Officers.

Experienced learners in the region can also advance their careers with the Certificate IV in Local Government LGA40120, a popular choice for those looking to enhance their qualifications. By completing Customer Service Officer courses in Hervey Bay, individuals can position themselves for various job roles, including Customer Relationship Manager, Customer Experience Manager, or Service Delivery Manager. The region's growing economy presents numerous opportunities for success in the customer service field.

In addition to specialised training, the courses available in Hervey Bay link students to valuable job opportunities. Whether you're aiming to become a Customer Service Representative or pursuing a management position such as Customer Service Manager, the skills gained from these courses will support your career growth. Explore the Customer Engagement field and unlock your potential with the tailored training available right here in Hervey Bay.