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Customer Service Officer Courses in Hervey Bay

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Hervey Bay?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

For those looking to embark on a rewarding career in customer service, the Customer Service Officer courses in Hervey Bay provide excellent opportunities to gain essential skills and qualifications. With 15 courses available, including various Business courses, individuals can choose from beginner options such as the Certificate III in Business BSB30120 or the Certificate II in Financial Services FNS20120. These courses cater to learners with no prior experience and offer a solid foundation for aspiring Customer Service Officers.

Experienced learners in the region can also advance their careers with the Certificate IV in Local Government LGA40120, a popular choice for those looking to enhance their qualifications. By completing Customer Service Officer courses in Hervey Bay, individuals can position themselves for various job roles, including Customer Relationship Manager, Customer Experience Manager, or Service Delivery Manager. The region's growing economy presents numerous opportunities for success in the customer service field.

In addition to specialised training, the courses available in Hervey Bay link students to valuable job opportunities. Whether you're aiming to become a Customer Service Representative or pursuing a management position such as Customer Service Manager, the skills gained from these courses will support your career growth. Explore the Customer Engagement field and unlock your potential with the tailored training available right here in Hervey Bay.