
Courses for beginners
There are 8 courses available in Hervey Bay Queensland for beginner learners with no prior experience or qualifications.
Certificate III in Retail
- There are no mandated entry requirements.

Certificate III in Business (Customer Engagement)
- There are no mandated entry requirements.

Customer Experience: Elevate
- There are no mandated entry requirements.

Certificate II in Retail Services
- There are no mandated entry requirements.








Certificate I in Retail Services
- There are no mandated entry requirements.

Courses for experienced learners
There are 2 courses available in Hervey Bay Queensland for experienced learners with prior experience or qualifications.
Certificate IV in General Insurance
- There are no mandated entry requirements.



Certificate IV in Hospital or Health Services Pharmacy Support
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications

Key questions
How can I become a customer service representative?
To become a customer service representative in Hervey Bay, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Hervey Bay?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Hervey Bay area that provide customer service representative training. The nearest campus is located right in the center of Hervey Bay. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
More about customer service representative courses in Hervey Bay
If you are looking to launch a rewarding career in customer service, consider enrolling in one of the many Customer Service Representative courses in Hervey Bay. With 18 courses available, including a range of beginner and advanced options, you are bound to find a course that suits your needs. The courses are offered by registered training organisations, ensuring that you receive a quality education that will help you thrive in this vital field.
For those new to customer service, there is an impressive selection of beginner courses to choose from. Some of the most popular options include the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120. These qualifications will equip you with essential skills and knowledge needed in various customer service roles, such as Customer Service Officer or Retail Assistant.
Experienced individuals looking to advance their careers can explore advanced courses like the Certificate IV in General Insurance FNS41422 and the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121. These courses provide you with specialised skills that open doors to higher-level positions, such as Customer Service Manager or Service Delivery Manager.
In addition to acquiring valuable skills, completing a Customer Service Representative course in Hervey Bay paves the way for diverse job opportunities across various fields of study. You can explore training in areas like Business, Retail, and Customer Engagement. These interconnected fields allow for numerous career paths and the potential for career development.
By choosing to study in Hervey Bay, you not only receive high-quality education but also support local industry needs. This can be a tremendous asset when looking for job placements and networking opportunities. Whether you aspire to become a Store Manager or an Account Manager, the courses available in Hervey Bay can help you achieve your professional aspirations.
Further reading


What can you do with a Certificate III in Retail?
13th October 2020