How do I become a Customer Service Officer in Mandurah?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Mandurah
The following providers offer Customer Service Officer courses in Mandurah, Western Australia.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- LGA50120 Diploma of Local Government (Rates)
- BSBOPS305 Process Customer Complaints
- SITHGAM023 Attend Gaming Machines
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- AUR21120 Certificate II in Automotive Sales
- BSBTEC301 Design and Produce Business Documents
- BSB30415 Certificate III in Business Administration
- BSBSS00107 Marketing and Communication Foundations Skill Set
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- BSBOPS404 Implement Customer Service Strategies
- 22646VIC Certificate IV in EAL (Further Study)
- SITXFIN007 Process Financial Transactions
- AUR20116 Certificate II in Automotive Administration
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- FNS20120 Certificate II in Financial Services
- TLIE2007 Use communications systems
- 10728NAT Certificate II in Spoken and Written English
- ICP31220 Certificate III in Print Communications
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- 11040NAT Certificate III in Career Advancement
- HLTSS00065 Infection control Skill Set (Retail)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- FWP20616 Certificate II in Timber Merchandising
- PSPGEN100 Manage Conflict
- PSPETH009 Maintain and Enhance Confidence in Public Service
- BSBWRT311 Write simple documents
- 10856NAT Certificate IV in English Proficiency
Customer Service Officer careers
The demand for skilled Customer Service Officers in Mandurah continues to grow, making it an ideal time to consider enrolling in one of the many Customer Service Officer courses in Mandurah. With a total of 16 courses available, including popular qualifications such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116, learners can find a suitable course regardless of their experience level. For beginners, there are 14 courses designed to equip learners with the foundational skills necessary for success in the customer service sector.
For those with prior experience, two advanced courses, notably the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC, offer opportunities to enhance professional development. Education in Mandurah is provided by reputable training organisations such as Fremantle Education Centre, The Pharmacy Guild of Australia, and South Metropolitan TAFE, ensuring that participants receive quality training recognised across the industry.
Exploring the various pathways offered, you can also delve into the broader fields of study related to customer service, including Business courses and specific Customer Engagement programs. With the strategic location of Mandurah and the availability of diverse training options, aspiring Customer Service Officers can build a strong foundation for their careers while also contributing positively to the local community. Equip yourself with the skills needed in today's competitive job market by choosing one of the many Customer Service Officer courses in Mandurah.