
How do I become a Customer Service Officer in Rockhampton?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Rockhampton
The following providers offer Customer Service Officer courses in Rockhampton, Queensland.



















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR20116 Certificate II in Automotive Administration
- SIR30316 Certificate III in Business to Business Sales
- 22646VIC Certificate IV in EAL (Further Study)
- BSBTEC301 Design and Produce Business Documents
- BSBWRT311 Write simple documents
- TLIE2007 Use communications systems
- LGA30120 Certificate III in Local Government (Leadership & Management)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- SITSS00088 Online Engagement for Small Business
- FWP20616 Certificate II in Timber Merchandising
- LGA40120 Certificate IV in Local Government
- ICP31220 Certificate III in Print Communications
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- HLTSS00065 Infection control Skill Set (Retail)
- 10856NAT Certificate IV in English Proficiency
- 11040NAT Certificate III in Career Advancement
- SITHGAM023 Attend Gaming Machines
- FNS20120 Certificate II in Financial Services
- AUR21120 Certificate II in Automotive Sales
- SITXCCS014 Provide Service to Customers
- LGA30120 Certificate III in Local Government
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- LGA30120 Certificate III in Local Government (Rates)
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- BSB30415 Certificate III in Business Administration
Customer Service Officer careers
If you're looking to start a rewarding career in customer service, there are a variety of Customer Service Officer courses in Rockhampton tailored to meet your needs. With 14 beginner courses to choose from, learners can embark on their journey without prior experience or qualifications. Notable options include the Certificate III in Business, which provides foundational skills essential for success in the workplace, and the Certificate III in Retail (Customer Relationships Skill Set), focusing on customer engagement strategies. Local training providers, recognised by industry bodies, ensure you receive quality education right in the heart of Rockhampton.
For those who aim to enhance their skills further, there is one advanced course available, such as the Certificate IV in Local Government, ideal for experienced learners seeking to advance their career prospects. This course not only elevates your understanding of local government operations but also enriches your skill set in customer service roles. Engaging in these courses will furnish you with vital tools and techniques, making you a valuable asset to any business within Rockhampton's bustling customer service landscape.
Our range of Customer Engagement and Business courses broadens your learning experience, allowing you to specialise in various fields while honing your customer service skills. From the Certificate II in Financial Services to the Certificate II in Automotive Sales, our comprehensive offerings support your aspirations. Start your journey towards a fulfilling career today, and explore the available courses to find the perfect fit for you in Rockhampton!