How do I become a Customer Service Officer in Wodonga?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Wodonga
The following providers offer Customer Service Officer courses in Wodonga, Victoria.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- 22646VIC Certificate IV in EAL (Further Study)
- LGA30120 Certificate III in Local Government (Rates)
- LGA30120 Certificate III in Local Government
- SITXCCS014 Provide Service to Customers
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBOPS305 Process Customer Complaints
- SITSS00088 Online Engagement for Small Business
- BSBTEC301 Design and Produce Business Documents
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- LGA40120 Certificate IV in Local Government
- 11040NAT Certificate III in Career Advancement
- SITXFIN007 Process Financial Transactions
- PSPGEN100 Manage Conflict
- TLIE2007 Use communications systems
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- HLTSS00065 Infection control Skill Set (Retail)
- SITHGAM023 Attend Gaming Machines
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- ICT20120 Certificate II in Applied Digital Technologies
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- FWP20616 Certificate II in Timber Merchandising
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- FNS20120 Certificate II in Financial Services
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- BSBOPS404 Implement Customer Service Strategies
- AUR20116 Certificate II in Automotive Administration
Customer Service Officer careers
If you're looking to kickstart your career in customer service, exploring Customer Service Officer courses in Wodonga is an excellent choice. With a total of 14 courses available in the region, there's a variety of options to suit both beginners and experienced learners. For those just starting out, popular beginner courses such as the Certificate III in Business and the Certificate II in Financial Services provide foundational skills and knowledge essential for success in customer service roles. These courses are tailored for those without prior experience, offering a solid introduction to the field.
For individuals with some experience, the advanced course, Certificate IV in Local Government, is a fantastic way to enhance your qualifications and open doors to higher-level positions. The skills acquired through such coursework can lead to various job opportunities in Wodonga, including roles like Customer Service Manager or Customer Experience Manager. These positions involve overseeing customer interactions and ensuring satisfaction, making them pivotal in any organisation.
Diving deeper into the customer service field also means exploring related areas of study. Business courses can equip you with an extensive understanding of business principles, while specialised training in customer engagement can enhance your ability to connect with clients. Whether you're aiming to become a Account Manager or a Client Services Officer, the education you receive from these Customer Service Officer courses in Wodonga will be invaluable as you navigate your career path.