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Front Office Supervisor Courses

A Front Office Supervisor oversees the daily running of a reception area at a hotel, motel or resort. You’ll supervise the reception team and ensure this department is running effectively. Front Office Supervisors will ensure guests are being looked after and make sure check-ins, bookings and payments are being processed. You might attend to visitor needs such as laundry or room service and you might handle any complaints or difficulties that arise.

Front Office Supervisors should be skilled at customer service and able to communicate well with guests from a range of backgrounds. It’s important that you can display leadership skills and motivate your team. Front Office Supervisors should be flexible and able to handle several tasks at one time. Depending on your workplace you may have to work irregular hours including nights and weekends.

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Popular Front Office Supervisor Courses

There are 10 courses available for people who want to become a Front Office Supervisor. These are the top 5 most popular courses.

SIT40416
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SIT50416
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SIT60316
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SIT40316
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SIT40313
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Frequently Asked Questions

How much does a Front Office Supervisor earn?

In Australia, a full time Front Office Supervisor generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Front Office Supervisor?

The number of people working in this industry has increased in recent years. There are currently 7,100 people employed as a Front Office Supervisor in Australia compared to 6,300 five years ago. Front Office Supervisors may find work in larger towns and cities where large accommodation facilities are located.

Source: Australian Government Job Outlook 2020

How do I become a Front Officer Supervisor?

If you’d like a career as a Front Office Supervisor, consider enrolling in a Certificate IV in Hospitality. You’ll cover a range of topics to prepare you for a supervisory role in this industry including customer service, venue hygiene and team leadership. A Diploma or Advanced Diploma in Hospitality Management would also be appropriate.

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Job Pathways

Here are some potential career pathways within accommodation. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.

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