Reservations Agent Courses
A Reservations Agent arranges travel bookings, including transport and accommodations, while providing excellent customer service and managing itineraries.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
View all courses
How do I become a Reservations Agent
Get qualified to work as a Reservations Agent with a course recognised across Australia. Speak to a training provider to learn more.
SIT20122
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
Get a job in the tourism industry with the SIT20122 Certificate II in Tourism. This nationally recognised qualification opens the door to a range of employment opportunities in events and functions, museums, tourist offices, theme parks, resorts and holiday parks. The course covers: workplace safety and communication, interacting with customers, providing tourist and travel information to customers, and retail skills. Choose electives that support specific job outcomes: ride operator, retail sales, event ...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
Find a provider
SIT40122
Duration
6 months - 24 months
Study mode
Blended, Distance, Traineeship
Would you like a senior role at a travel agency or call centre — or even leading tour groups at different tourist attractions around Australia? With the SIT40122 Certificate IV in Travel and Tourism you can specialise in either travel sales and bookings or tourism delivery, and you’ll also gain skills in leadership, customer service, and cultural awareness. Competencies include: building professional knowledge of the travel and tourism industry, providing outstanding customer experiences, managing conflic...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, Traineeship
Find a provider
SIT30122
Duration
2 weeks - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
If you love people, the SIT30122 Certificate III in Tourism opens up a wide range of jobs at theme parks, museums, wineries, cultural heritage sites, visitor information centres, tourist offices, and tourist attractions. With this nationally recognised qualification you’ll gain foundational knowledge of the tourist industry in Australia as well as skills in customer service and communication. Choose specialist electives to support job roles in tourism operations, tourism delivery, marine tourism, holiday ...
Career opportunities
Duration
2 weeks - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
Find a provider
SIT30122
Study mode
Blended, Traineeship
The SIT30122 Certificate III in Tourism (Holiday Parks and Resorts) equips individuals with well-developed tourism service, sales, and operational skills. Graduates can work as inbound tour coordinators, visitor information officers, or holiday park employees. They will use discretion and judgement to coordinate tourism services with some independence and under limited supervision. This qualification offers pathways to various tourism sectors, including tour operators, visitor centres, attractions, and sm...
Career opportunities
Study mode
Blended, Traineeship
Find a provider
View all
Related career opportunities
Browse occupations related to Reservations Agent.
Common questions
How much does a Reservations Agent earn?
In Australia, a full time Reservations Agent generally earns $1,135 per week ($59,020 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Reservations Agent?
This industry has seen stable employment numbers over the last five years. There are currently 23,600 people working in this field in Australia and many of them specialise as a Reservations Agent. Reservations Agents may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Reservations Agent?
If you’re planning a career as a Reservations Agent, consider enrolling in a Certificate II in Tourism. This course will prepare you for a role in the tourism and travel industry and cover topics including customer service, working safely and communication. You could also consider a Certificate III in Tourism, a Certificate III in Travel, a Certificate I in Tourism (Australian Indigenous Culture) or a Certificate IV in Travel and Tourism.
Choose a field of study
Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!
All courses
Specialise in hotel management and guest relations, and play a key role in creating memorable experiences for travellers. Education pathways for domestic and international students.
Career opportunities
View all
Acquire skills to delight palates and cater to diverse tastes, from bustling kitchens to grand events. Education pathways for domestic and international students.
Career opportunities
View all
Learn to create memorable experiences, from intimate gatherings to grand corporate events. Education pathways for domestic and international students.
Career opportunities
View all
All courses
More information
A Reservations Agent makes travel bookings on behalf of clients. You might organise transport such as airline or train travel bookings and you might make reservations at accommodation venues. Reservation Agents also book clients into guided tours, special events or tourist attractions. You’ll prepare schedules and itineraries and make sure clients have all the information required for their trip.
Reservation Agents should have excellent multitasking skills and be able to manage their time well. It’s important that you are organised and can provide strong customer service. Reservation Agents must be able to communicate with clients and tourism service providers from a range of backgrounds.
Courses by location