Courses for beginners
There are 3 courses available in Melbourne Victoria for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business (Customer Engagement)
On Campus, Online, Traineeship
6 - 18 months
$1,580 - $5,930
- There are no mandated entry requirements.
+ 4 more
SIR30316
Certificate III in Business to Business Sales
Online, Traineeship
12 - 18 months
$2,700
- There are no mandated entry requirements.
SIR30216
Certificate III in Retail (Customer Relationships Skill Set)
Traineeship
2 months
Unavailable
- There are no mandated entry requirements.
Alffie
Courses for experienced learners
There are 7 courses available in Melbourne Victoria for experienced learners with prior experience or qualifications.
CHC41115
Certificate IV in Employment Services
Blended, On Campus, Online, Traineeship
12 - 24 months
$3,082 - $5,500
- There are no mandated entry requirements.
Bachelor of Business
Blended, On Campus, Online
36 months
$39,000 - $55,200
- There are no mandated entry requirements.
Business Consultant
Business Services Manager
Business Specialist
+ 14 more
Change And Communications Manager
Management Consultant
General Manager
Head of Digital Strategy Transformation
Innovation Strategist
Art Dealer
Partnerships Manager
Operations Analyst
Strategy Manager
Inventory Planner
Business Process Analyst
Client Services Officer
Investment Banking Analyst
Company Director
CHC51122
Diploma of Financial Counselling
Online
6 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB50520
Diploma of Library and Information Services
Blended, Online
12 - 24 months
$12,922
- There are no mandated entry requirements.
FNS60920
Advanced Diploma of Paraplanning
Online
18 - 24 months
$1,299
- There are no mandated entry requirements.
Key questions
How can I become a client services officer?
To become a client services officer in Melbourne, you may want to consider completing the Certificate III in Business (Customer Engagement). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Melbourne?
You can train to become a client services officer by completing a qualification with National Skills or Alffie. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Melbourne area that provide client services officer training. The nearest campus is located right in the center of Melbourne. You can also study a client services officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the client services officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about client services officer courses in Melbourne
For those interested in pursuing a career as a Client Services Officer, Melbourne offers a diverse range of courses tailored to both beginners and experienced individuals. With 12 Client Services Officer courses available in the Melbourne area, students can find the perfect fit for their career goals. Whether you are starting from scratch or looking to enhance your existing skills, Courses.com.au provides a comprehensive directory of training providers that are either Registered Training Organisations or recognised by their relevant industry bodies.
Beginner learners can choose from several introductory courses designed to build foundational skills essential for a Client Services Officer role. Notable options include the Certificate III in Business to Business Sales SIR30316, the Certificate III in Business (Customer Engagement) BSB30120, and the Certificate III in Community Services (First Point of Contact) CHC32015. Each course is strategically designed to equip candidates with the customer engagement and support skills necessary for success in this dynamic field.
For those with previous experience or qualifications, Melbourne also boasts an array of advanced Client Services Officer courses. Popular offerings include the Diploma of Community Services CHC52021 and the Diploma of Financial Counselling CHC51122. These advanced programs provide learners with in-depth knowledge and skills that are crucial for navigating the complexities of client relationships and service provision.
Additionally, pursuing a career as a Client Services Officer can open up numerous pathways within various fields of study, particularly through our Business courses and Customer Engagement categories. As Melbourne continues to thrive as a hub for business and commerce, individuals with specialised training will find ample job opportunities within the local market. The combination of formal education and practical experience gained through these courses can significantly enhance your employability in today's competitive landscape.
To explore the full range of Client Services Officer courses available in Melbourne, visit the detailed listings on Courses.com.au at this link. Whether you are taking your first steps into the industry or seeking to upskill for advanced roles, Melbourne’s training providers are committed to supporting your success in the Client Services field.
Further reading
How to start a career in Legal Services
17th June 2021
