Courses for beginners
There are 3 courses available in Rockhampton Queensland for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business (Customer Engagement)
Blended, On Campus, Online, Traineeship
12 - 18 months
$1,580 - $5,930
- There are no mandated entry requirements.
+ 3 more
SIR30316
Certificate III in Business to Business Sales
Online, Traineeship
12 - 18 months
$2,700
- There are no mandated entry requirements.
SIR30216
Certificate III in Retail (Customer Relationships Skill Set)
Traineeship
2 months
Unavailable
- There are no mandated entry requirements.
Alffie
Courses for experienced learners
There are 7 courses available in Rockhampton Queensland for experienced learners with prior experience or qualifications.
CHC52021
Diploma of Community Services
On Campus, Online, Recognition for Prior Learning
12 - 18 months
$49
- There are no mandated entry requirements.
CHC41115
Certificate IV in Employment Services
Online, Traineeship
36 months
$42
- There are no mandated entry requirements.
Work Savvy
Bachelor of Business
On Campus, Online
36 months
$55,200
- There are no mandated entry requirements.
Business Consultant
Business Services Manager
Business Specialist
+ 14 more
Change And Communications Manager
Management Consultant
General Manager
Head of Digital Strategy Transformation
Innovation Strategist
Art Dealer
Partnerships Manager
Operations Analyst
Strategy Manager
Inventory Planner
Business Process Analyst
Client Services Officer
Investment Banking Analyst
Company Director
Alphacrucis University College
CHC51122
Diploma of Financial Counselling
Online
6 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB50520
Diploma of Library and Information Services
Blended
18 months
Unavailable
- There are no mandated entry requirements.
North Metropolitan TAFE
Key questions
How can I become a client services officer?
To become a client services officer in Rockhampton, you may want to consider completing the Certificate III in Business (Customer Engagement). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Rockhampton?
You can train to become a client services officer by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Rockhampton area that provide client services officer training. The closest campus is 203km away from the center of Rockhampton. You can also study a client services officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the client services officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about client services officer courses in Rockhampton
If you're looking to kickstart your career or advance your skills in the Client Services Officer field, you’ll find a comprehensive range of Client Services Officer courses in Rockhampton designed to suit various levels of experience. With a total of 11 courses available, you can choose from beginner courses, which are ideal for those entering the workforce for the first time, or advanced qualifications for seasoned professionals seeking to further their expertise. Each of the training providers in Rockhampton is a Registered Training Organisation (RTO) or recognised by relevant industry bodies, ensuring that you receive high-quality education and training.
For those at the start of their journey, there are four beginner courses that can help you gain essential knowledge and skills. Notable options include the Certificate III in Business to Business Sales SIR30316 and the Certificate III in Business (Customer Engagement) BSB30120, both of which equip you with fundamental business concepts and client interaction techniques. Additionally, the Certificate III in Community Services (First Point of Contact) CHC32015 and the Certificate III in Retail (Customer Relationships Skill Set) SIR30216 are designed to enhance your ability to manage customer relationships effectively in various settings.
For experienced learners with prior qualifications looking to broaden their career prospects, the selection of advanced courses in Rockhampton is impressive. Options include the Diploma of Community Services CHC52021 and the Diploma of Library and Information Services BSB50520, both of which provide in-depth knowledge in their respective fields. Other advanced offerings such as the Certificate IV in Employment Services CHC41115 and the Diploma of Financial Counselling CHC51122 are tailored for those seeking to specialise further in client services.
Choosing from these Client Services Officer courses in Rockhampton not only helps you gain the qualifications needed in customer-facing roles but also links you to vital fields of study such as Business courses and Customer Engagement. By investing in your education within this vibrant community, you’ll position yourself as a competitive candidate ready to contribute to various industries. Explore your options today and embark on a rewarding career path in client services!
Further reading
How to start a career in Legal Services
17th June 2021
