
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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For those looking to embark on a rewarding career in hospitality, the Concierge courses in Blue Mountains provide an excellent foundation. With 7 beginner courses available, students with no prior experience can gain essential skills needed to excel in this dynamic field. Courses such as the Certificate III in Business (Customer Engagement) and the Certificate II in Hospitality equip learners with the knowledge to interact effectively with customers, making them valuable assets to any team.
The Blue Mountains region is renowned for its stunning scenery, attracting tourists and creating a thriving hospitality sector. Enrolling in programs like the Certificate III in Tourism (Holiday Parks and Resorts) or the Customer Service Skill Set can help you develop the necessary skills to meet the demands of the industry. These programs provide training on how to offer exceptional customer service, an essential element for any successful Concierge role.
In addition to the courses available, students may want to explore related job roles that could complement their career path. The hospitality industry offers a variety of opportunities such as becoming a Hotel Manager, Hotel Receptionist, or even a Hotel Porter. Each of these positions holds the potential for growth and career advancement, especially for those who start with a strong foundation through the Concierge courses in Blue Mountains.
Courses in Blue Mountains also connect students with broader fields of study, including Tourism, Travel and Hospitality which encompasses important training and knowledge areas. As learners receive training in customer relations and emergency response through courses like Operate as Part of an Emergency Control Organisation, they become well-prepared for various roles such as Front Office Supervisor or Housekeeper. Whether you aim to become a Motel Manager or a Housekeeping Manager, pursuing Concierge courses in Blue Mountains is a smart step towards achieving your career aspirations in the hospitality industry.