
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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For those looking to embark on a rewarding career in the hospitality industry, the Concierge courses in Devonport provide a solid foundation. With a range of options designed for beginners, learners can choose from several well-structured courses that align with their career aspirations. Programs such as the Certificate III in Business (Customer Engagement) BSB30120 and the Customer Service Skill Set SITSS00078 focus on developing essential customer service skills, vital in any concierge role.
In addition to foundational knowledge, students can enhance their expertise with courses like the Certificate II in Hospitality SIT20316 and the Certificate III in Hospitality SIT30616. These qualifications not only equip students with necessary operational skills but are also highly regarded by employers in Devonport. The local training provider, Link Resources, offers specialized training, making it easier for aspiring concierges to gain the practical experience needed in real-world settings.
The hospitality sector encompasses various roles that connect seamlessly with concierge functions. Graduates of concierge courses may find fulfilling positions as a Hotel Receptionist, Hotel Manager, or even as a Hotel Porter. Each of these job roles plays a crucial part in delivering exceptional service and ensuring guest satisfaction, underscoring the importance of a well-rounded education in tourism and hospitality.
Moreover, those engaging with the Tourism, Travel and Hospitality courses can explore opportunities in the broader accommodation sector, which includes options like becoming a Motel Manager or a Housekeeper. The skills learned through courses such as the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 open doors to many exciting job possibilities in Devonport.
In conclusion, engaging in Concierge courses in Devonport is a beneficial step for individuals looking to start their journey in the hospitality field. With a blend of theoretical knowledge and practical skills provided by respected local providers like Link Resources, students can aspire to thrive in a variety of job roles. Whether you seek to be a Housekeeping Manager or a Front Office Supervisor, the opportunities abound for those ready to embark on a fulfilling career path.