
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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If you are looking to start a rewarding career as a concierge, there are numerous Concierge courses in Mandurah available to help you get started. With training providers like Parabellum offering comprehensive training, you can choose from beginner courses such as the Certificate III in Business (Customer Engagement) BSB30120 or the Customer Service Skill Set SITSS00078. By enrolling in one of these courses, you will gain the essential skills needed to excel in customer service, which is fundamental for a successful concierge career.
In addition to the aforementioned courses, the region also offers training opportunities through programs like the Certificate II in Hospitality SIT20316 and the Certificate III in Hospitality SIT30616. These qualifications will help enhance your service skills and operational knowledge, preparing you for various roles in the hospitality industry. With the knowledge acquired, you could take on job opportunities such as a Hotel Manager, Hotel Porter, or even a Hotel Receptionist.
Moreover, the Mandurah region offers a variety of diverse job roles that may interest you. By completing Front Office Supervisor training or a course that gears you towards becoming a Housekeeper or Housekeeping Manager, you can expand your career opportunities and pathways in the hospitality field. With vibrant local hospitality businesses, gaining these qualifications will put you ahead in your pursuit of a successful career as a concierge. Start exploring the available Concierge courses in Mandurah today!