
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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For individuals aiming to enter the hospitality sector, Concierge courses in Maryborough offer a fantastic starting point. These courses are tailored for beginners, making them ideal for those with no prior experience or qualifications. With six various courses available in the Maryborough area, students can choose from options such as the Certificate III in Business (Customer Engagement) BSB30120 and the Certificate II in Hospitality SIT20316. Both courses equip students with valuable customer service skills necessary in the concierge field.
Training providers such as MSSS deliver courses like the Operate as Part of an Emergency Control Organisation PUAFER005 in Maryborough. This hands-on training allows learners to develop critical skills for managing emergencies, making them well-prepared for any challenges they may face in a concierge role. The community in Maryborough will benefit from dedicated individuals trained to offer extraordinary service while managing safety effectively.
Alongside the main concierge courses, further studies in related fields like Tourism, Travel and Hospitality courses can provide extensive knowledge beneficial for aspiring concierges. Courses such as the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 help candidates understand the nuances of managing tourist expectations, enhancing their overall competence in the hospitality industry.
As students complete their training, they can explore a variety of related job roles, including positions such as a Hotel Porter, Hotel Receptionist, and Front Office Supervisor. These roles not only provide experience in the hospitality sector but also pave the way for growth into management positions, such as Hotel Manager or Housekeeping Manager.
Choosing to pursue Concierge courses in Maryborough is an excellent decision for those passionate about a career in customer service and hospitality. With local providers like MSSS offering training tailored to the region, learners can expect high-quality education that equips them with the necessary skills to excel in various roles within the hospitality industry. Embark on an exciting journey by enrolling in one of the six available courses today.