This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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For those aspiring to embark on a rewarding career in the hospitality industry, Concierge courses in Perth offer a fantastic starting point. These beginner-level courses are designed for individuals with no prior experience, ensuring they provide the essential skills required for various roles within the sector. The Certificate III in Business (Customer Engagement) (BSB30120) and the Customer Service Skill Set (SITSS00078) are two highly regarded options, equipping students with critical customer service skills crucial for any concierge role.
In Perth, there are reputable training providers like Arrow Training Services and SDS, the latter of which offers the course 'Operate as Part of an Emergency Control Organisation' (PUAFER005). These institutions are committed to delivering quality training that aligns with industry standards. This local focus helps students gain the skills they need to thrive in various hospitality roles, including Hotel Manager and Housekeeping Manager, both available through further training and development.
Exploring the diverse job roles in the hospitality sector further enhances the learning experience. Students who complete Certificate III in Hospitality are well-prepared for positions such as Hotel Receptionist and Front Office Supervisor. Similarly, those interested in team leadership rolls might consider pursuing a career as a Maintenance Manager or Housekeeper in one of Perth's thriving hotels or resorts. The potential for career growth is significant, making these Concierge courses in Perth a sound investment in one's future.
The range of courses available also includes the Certificate II in Hospitality (SIT20316) and Certificate III in Tourism (Holiday Parks and Resorts) (SIT30122) which are ideal for those looking at a broader scope within the industry. By enrolling in these courses, learners not only gain vital operational skills but also become familiar with the expectations and demands of the hospitality environment in Perth. Pursuing Concierge courses in Perth is the first step to transforming passion into a profession, helping you secure a fulfilling job in a dynamic industry.