
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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If you're looking to start a rewarding career in the hospitality sector, exploring the Concierge courses in Port Macquarie is an excellent decision. Located in the stunning Mid North Coast region of New South Wales, Port Macquarie offers numerous opportunities for individuals aspiring to become professionals in customer service and concierge roles. With a strong tourist presence and a growing service economy, now is the perfect time to enhance your skills through various accredited training options available in this vibrant community.
For beginners, there are a selection of courses tailored to those with no prior experience. One of the standout options is the Certificate III in Business (Customer Engagement) BSB30120, designed to equip learners with essential customer service skills. This course will give you the foundation you need to thrive in roles that require direct engagement with clients, ensuring a high level of satisfaction that is crucial in the concierge industry.
Another popular choice among aspiring concierges is the Customer Service Skill Set SITSS00078, which focuses on enhancing communication and problem-solving abilities in customer interactions. This skill set is invaluable in a hospitality context, where understanding and addressing guest needs is paramount. Furthermore, the Operate as Part of an Emergency Control Organisation PUAFER005 course prepares participants for emergency situations, an essential component of concierge roles in upscale settings such as hotels and resorts.
For those interested in the tourism aspect, consider pursuing the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122. This course not only introduces you to the tourism industry but also enhances your ability to provide exceptional service to visitors in one of Port Macquarie’s thriving sectors. Additionally, the hospitality courses such as the Certificate II in Hospitality SIT20316 and Certificate III in Hospitality SIT30616 are perfect for building a comprehensive understanding of the customer service landscape.
With six courses available for beginners in the field of concierge, Port Macquarie is an ideal location to kickstart your career. Explore the various Concierge courses in Port Macquarie today, and take the first step towards becoming a valued professional in the hospitality industry! Whether you're interested in business, tourism, or hospitality, there’s a course to suit your career aspirations.