This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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If you’re looking to start a rewarding career in hospitality, the Concierge courses in Sunbury offer a diverse range of options designed for those with little to no prior experience. There are 8 beginner-friendly courses available, including popular selections like the Certificate III in Business (Customer Engagement) BSB30120 and the Customer Service Skill Set SITSS00078. These courses equip learners with essential skills in customer service and business operations, providing a solid foundation for a career in the concierge sector.
For those interested in enhancing their expertise in hospitality and tourism, further courses such as the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 and the Certificate II in Hospitality SIT20316 are available. Located in Sunbury, these training programs are delivered by reputable Registered Training Organisations (RTOs) and recognised industry bodies, ensuring quality education is provided to aspiring concierges. Additionally, you might consider the Associate Degree in Resort and Hotel Management for a more advanced qualification.
Sunbury is not just a vibrant community, but it also serves as a fantastic hub for those interested in the hospitality sector. The Tourism, Travel and Hospitality courses available, alongside specific Accommodation courses, provide comprehensive learning opportunities to pave the way for a successful career in concierge services. Whether it’s the Provide Service to Customers SITXCCS014 course or the Certificate III in Hospitality SIT30616, there is something for everyone looking to excel in this exciting field. Explore these Concierge courses in Sunbury today and take the first step towards your new career path!