This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
Browse occupations related to Concierge
If you're looking to kickstart a rewarding career in hospitality and customer service, exploring the Concierge courses in Thuringowa is a fantastic first step. With six beginner courses tailored specifically for individuals new to the industry, you can gain the essential skills required to excel in this dynamic field. Each of these courses is offered by reputable training providers, ensuring that you receive quality education that meets industry standards.
Among the popular options, the Certificate III in Business (Customer Engagement) BSB30120 is designed to provide you with a comprehensive understanding of effective customer service techniques, which are crucial for success in concierge roles. Other notable courses include the Customer Service Skill Set SITSS00078 and the Operate as Part of an Emergency Control Organisation PUAFER005, both of which equip you with vital skills for managing client satisfaction and safety in various settings.
Furthermore, if you're drawn to the tourism sector, the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 could be an excellent fit. This course, along with the Certificate II in Hospitality SIT20316 and the Certificate III in Hospitality SIT30616, provides a strong foundation in hospitality standards and practices, which are essential for delivering high-quality concierge services.
In Thuringowa, training providers like WSC offer these courses, ensuring that you have access to experienced instructors who nurture and support your learning journey. Completing concierge courses with established providers helps prepare you for various career opportunities whether in hotels, resorts, or travel services throughout the region.
Moreover, the Tourism, Travel and Hospitality courses and Accommodation courses available can further enhance your skill set, making you a versatile candidate for potential employers. Embrace the opportunity to embark on your concierge career today by exploring the exciting Concierge courses in Thuringowa that await you.