This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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If you're considering a career as a Concierge, exploring Concierge courses in Toowoomba is a great place to start. With seven beginner-friendly courses available in this vibrant regional city, learners have ample opportunity to gain essential skills required in customer service and hospitality. Among the most popular options is the Certificate III in Business (Customer Engagement) BSB30120, which equips students with vital customer interaction skills, setting a strong foundation for any Concierge role.
Toowoomba boasts several respected training providers, including ISHS, which offers the Certificate II in Hospitality. This qualification is suitable for beginners and provides practical experience that can enhance your capabilities as a Concierge. In addition, the Customer Service Skill Set SITSS00078 and the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 are excellent choices for those aiming to diversify their skills in customer engagements specific to the tourism and hospitality sectors.
Completing Concierge courses in Toowoomba opens various career pathways within the tourism and hospitality industry. Job roles such as Hotel Porter, Hotel Receptionist, and Motel Manager may become available to you upon graduation. Each role plays a significant part in the overall guest experience, and having foundational training can make you a sought-after candidate in Toowoomba's growing hospitality market.
To gain a competitive edge, it’s advisable to explore additional certifications such as the Operate as Part of an Emergency Control Organisation PUAFER005 and the Certificate II in Hospitality SIT20316. These qualifications not only enhance safety awareness but also demonstrate your commitment to providing an exceptional service ethos, which is vital for any aspiring Concierge. Career development doesn’t stop at entry-level positions; advanced roles such as Front Office Supervisor and Housekeeping Manager are also attainable with further experience and education.
Ultimately, pursuing Concierge courses in Toowoomba not only positions you for immediate employment opportunities but also fosters long-term career growth. Engaging with local training providers, such as ISHS, ensures that you receive relevant and practical skills that resonate with the needs of employers in the region. Embrace this journey to elevate your career in the hospitality industry with the right qualifications at hand.