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Concierge Courses in Townsville

A Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Concierge in Townsville?

Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Townsville

The following providers offer Concierge courses in Townsville, Queensland.
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
1
Tubal
51679
1
Arrow Training Services
6127
1
Worksafe Connect
31385
1
Krause Health and Safety
45398
1
Down to Earth Training and Assessing
51199
1
South West TAFE
3120
1
TAFE NSW
90003
1

Common questions

In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.

Source: Australian Government Labour Market Insights

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If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.

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Further reading

Career spotlight: Hospitality professionals

17th September 2019

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

Most popular tourism and hospitality courses

26th July 2022

All concierge courses

Concierge careers

Embarking on a career as a concierge in Townsville can be an exciting and rewarding path, particularly with the availability of Concierge courses in Townsville. With diverse options designed to cater to those new to the field, these courses provide essential skills and knowledge required for various roles within the hospitality industry. By choosing to pursue a formal qualification, you can set a strong foundation for your future career, allowing you to thrive in a dynamic environment.

For those with no prior experience looking to start their journey, beginner courses such as the Certificate III in Business (Customer Engagement) BSB30120 and the Customer Service Skill Set SITSS00078 are excellent starting points. These programs illuminate the principles of effective communication and customer service, crucial skills for any concierge professional. Furthermore, courses like the Operate as Part of an Emergency Control Organisation PUAFER005 ensure that you are well-prepared for unexpected situations, enhancing your ability to provide top-notch service in Townsville's vibrant hospitality scene.

The hospitality industry values practical experience alongside formal education. Courses such as the Certificate III in Tourism (Holiday Parks and Resorts) SIT30122 and the Certificate II in Hospitality SIT20316 empower you with hands-on skills, making you a competitive candidate for various roles. As you progress, consider advancing your qualifications with the Certificate III in Hospitality SIT30616, which can further enhance your employability in Townsville's bustling hotel and tourism sector.

A solid education in concierge services can lead to numerous career opportunities. Graduates may find positions as a Hotel Manager, Hotel Porter, or even a Hotel Receptionist. Additionally, roles like Front Office Supervisor and Housekeeper are also viable options upon completion of your studies. Each of these positions plays an integral role in the hospitality experience, making it essential for professionals to possess a strong educational background alongside interpersonal skills.

In summary, the plethora of Concierge courses in Townsville offers aspiring professionals a pathway to a fulfilling career in the hospitality sector. With a range of beginner courses available, from the Certificate III in Business to the Certificate III in Hospitality, individuals can build essential skills and knowledge. Each course prepares students for various roles, setting the stage for successful careers as Hotel Managers, Motel Managers, or Housekeeping Managers. Explore these opportunities and start your journey today!