
How do I become a Customer Service Officer in Armidale?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Armidale
The following providers offer Customer Service Officer courses in Armidale, New South Wales.

















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- FNS20120 Certificate II in Financial Services
- BSBTEC301 Design and Produce Business Documents
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- HLTSS00065 Infection control Skill Set (Retail)
- SITHGAM023 Attend Gaming Machines
- SITXFIN007 Process Financial Transactions
- LGA30120 Certificate III in Local Government (Leadership & Management)
- LGA30120 Certificate III in Local Government
- AUR21120 Certificate II in Automotive Sales
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- FWP20616 Certificate II in Timber Merchandising
- 10856NAT Certificate IV in English Proficiency
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSBOPS305 Process Customer Complaints
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- SIR30316 Certificate III in Business to Business Sales
- BSB30415 Certificate III in Business Administration
- BSBSS00107 Marketing and Communication Foundations Skill Set
- LGA40120 Certificate IV in Local Government
- 22646VIC Certificate IV in EAL (Further Study)
- TLIE2007 Use communications systems
- SITXCCS014 Provide Service to Customers
- 11040NAT Certificate III in Career Advancement
- PSPETH009 Maintain and Enhance Confidence in Public Service
- BSBOPS404 Implement Customer Service Strategies
- LGA50120 Diploma of Local Government (Rates)
Customer Service Officer careers
If you're looking to kickstart your career as a Customer Service Officer in Armidale, you're in the right place! Our comprehensive listing of Customer Service Officer courses in Armidale features a diverse range of training options tailored for both beginners and experienced professionals. With 15 beginner courses available, such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116, there's something for everyone eager to gain the essential skills needed for this exciting career path.
The courses available in Armidale do not just cater to those starting from scratch. For those with previous experience or qualifications, you might consider the Certificate IV in Local Government LGA40120. This advanced qualification can help you develop your career further and enhance your competencies in customer service roles within various sectors. No matter your starting point, the right course is waiting for you!
In addition to enhancing your qualifications as a Customer Service Officer, exploring related career paths can also be beneficial. After completing your training, you could find opportunities as a Customer Relationship Manager, Customer Experience Manager, or even a Service Delivery Manager. Each of these roles plays a crucial part in businesses' customer engagement strategies, opening doors to exciting career advancements right here in Armidale.
It's also important to note the academic foundations linked to becoming a successful Customer Service Officer. Consider diving into relevant business courses or exploring Customer Engagement options specifically curated for the Armidale area. These courses are designed to enhance your skill set and ensure you’re well-equipped to meet the demands of today’s customers effectively.
With an abundance of options and support at your fingertips, taking the first step towards a rewarding career in customer service has never been easier. Don't hesitate to browse our complete selection of Customer Service Officer courses in Armidale today and start your journey towards becoming a valuable asset in the customer service sector. Exciting opportunities await, so be sure to check out the roles such as Customer Service Representative or Account Manager that align with your career goals!