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Customer Service Officer Courses in Coffs Harbour

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Coffs Harbour?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you are interested in pursuing a career as a Customer Service Officer in Coffs Harbour, you're in the right place. Coffs Harbour offers a variety of training options to help you gain the necessary skills and qualifications. With 16 Customer Service Officer courses available, including popular beginner courses such as the Certificate III in Business and the Certificate III in Community Pharmacy, you can find the right fit for your career aspirations. If you are already experienced in the field, consider the Certificate IV in Local Government as an advanced qualification to further enhance your skill set.

Courses in Coffs Harbour are offered by reputable training providers such as Novaskill and TAFE NSW, ensuring you receive quality education and training in customer service. These organisations focus on equipping students with the essential skills to excel in various roles related to customer service, including positions like Customer Relationship Manager, Customer Experience Manager, and Customer Service Manager.

Completing a course in customer service not only opens doors to becoming a Customer Service Officer but also prepares you for a range of related job roles. In Coffs Harbour, you can explore career opportunities as a Customer Service Representative, Account Manager, or Client Services Officer. With the right training, you will be well-equipped to ensure customer satisfaction and enhance overall business performance. For more information on Customer Service Officer courses in Coffs Harbour, please visit Courses.com.au.