
How do I become a Customer Service Officer in Gladstone?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Gladstone
The following providers offer Customer Service Officer courses in Gladstone, Queensland.



















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- LGA40120 Certificate IV in Local Government
- FNS20120 Certificate II in Financial Services
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- BSBOPS404 Implement Customer Service Strategies
- LGA30120 Certificate III in Local Government (Rates)
- SITSS00088 Online Engagement for Small Business
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- LGA30120 Certificate III in Local Government (Leadership & Management)
- FWP20616 Certificate II in Timber Merchandising
- SIR30316 Certificate III in Business to Business Sales
- 10856NAT Certificate IV in English Proficiency
- BSBWRT311 Write simple documents
- BSBSS00107 Marketing and Communication Foundations Skill Set
- PSPGEN100 Manage Conflict
- BSBTEC301 Design and Produce Business Documents
- SITXCCS014 Provide Service to Customers
- HLTSS00065 Infection control Skill Set (Retail)
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- TLIE2007 Use communications systems
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- ICP31220 Certificate III in Print Communications
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSB30415 Certificate III in Business Administration
- BSBOPS305 Process Customer Complaints
- ICT20120 Certificate II in Applied Digital Technologies
Customer Service Officer careers
Choose from a wide range of Customer Service Officer courses in Gladstone to kickstart your career in this vital field. With 15 different courses available, aspiring Customer Service Officers can find both beginner and advanced training tailored to their needs. Among the beginner courses, popular options include the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. Each course provides essential skills and knowledge to excel in customer service roles.
For those with prior experience, the Certificate IV in Local Government LGA40120 offers advanced training opportunities to enhance existing skills. This qualification is perfect for individuals looking to build upon their previous knowledge and prepare for more complex customer service roles in Gladstone. Exploring these business courses can broaden your understanding of customer service dynamics, preparing you for a prosperous career.
In addition to formal education, various job roles related to customer service offer exciting career paths. Positions such as a Customer Relationship Manager or Customer Experience Manager demonstrate the diverse opportunities available in the field. Being skilled in customer service can also lead to roles such as a Service Delivery Manager or a Customer Service Representative, both of which are crucial in maintaining exceptional client relationships.
Gladstone’s local businesses consistently seek qualified customer service professionals, making this an opportune moment to pursue Customer Service Officer courses in Gladstone. Those who complete these courses can open doors to roles such as Customer Service Manager or Account Manager, which are highly regarded positions in any organisation. Additionally, specialised courses on customer engagement can enhance employability in this competitive job market.
Whether you are starting your journey or advancing your expertise, the resources and training opportunities available for Customer Service Officers in Gladstone are abundant. Enrolling in a suitable course can provide you with the skills needed to thrive while positioning you for success in roles such as a Retention Specialist or Client Services Officer. Explore the extensive offering of training programmes today to carve your path in the fulfilling domain of customer service.